Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
When the power is out, knowing what caused it can give you a better idea of when it can be fixed. The main cause of power outages is the weather. Other reasons could be human error, equipment failure, and scheduled maintenance.
Weather is the leading cause of power outages. High winds, lightning, freezing rain, ice on the lines, and snow are all culprits. Tree branches contacting power lines and wildlife can also be what causes power outages. Read what to do if you see a downed power line.
We work hard to maintain our equipment, but things can still go wrong. Problems with cables, connectors, transformers, and switches can be what causes power outages. We'll work as quickly as safely possible to make the repairs and get the power back on.
Homeowners can accidentally cause a power outage while working with a ladder or antenna too close to power lines or hitting a buried line while digging. Traffic accidents can also affect the power supply if a piece of power equipment is hit and damaged.
Occasionally, we turn off power to do maintenance and repair equipment. We do this for the safety of our crews. We try to keep these interruptions as short as possible and schedule them during the least inconvenient times.
The first place you should look is on the EPCOR power outages map. Outages on the map will give you an estimate of when we hope to have it fixed.View power outage map
Sign up for Power Outage Alerts. We'll text you when there's an unplanned power outage, when it'll be fixed, and when the power is back on.Create a profile
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Being prepared for a power outage will help you stay safe and more comfortable. Read how to be prepared, as well as what to do during and after an outage.How to prepare
When the power goes out, we work to get it back on as quickly and safely as possible. If you see or hear anything you believe to be related to the power outage, please report it, as this information helps us find the source of the outage and get started on repairs. Call (780) 412-4500
Call us if you have a power emergency or to report an outage.
