Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
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At EPCOR, our focus is on ensuring the sustainability of our operations and the communities we serve across North America. Our sustainability journey continues to evolve, as we listen, learn and as the world around us changes. Our reporting shares where we are at in the journey — under the themes Next Level Performance, Progress and Foundation.
Read our previous sustainability reports
We are focused on taking our business, beliefs and practices to the next level. Our expectation is to continually improve as we operate in a way that’s sustainable for communities today and in the future.
Net zeroBy 2050
Thanks to our renewable energy projects, we’re on track to meet a 50% reduction in Scope 1 and 2 emissions by 2025, 85% by 2035, and net zero by 2050.
45%Board gender diversity
At Dec. 31, 2023, 5 out of our 11 board members, including our chair, are women — almost double the average for TSX-listed companies.
Our world is changing fast, and we’re committed to adapting our Sustainability strategy to keep pace. Learn how EPCOR leadership updates our approach every three years to ensure we meet the needs of our diverse stakeholders.
Our actions and commitments, and the path we choose going forward define who we are. We are making strides in key areas as we pave the way to a sustainable future.
1.6%Reasonable costs
We place a high priority on affordability for customers. Our operating cost-per-customer increase was just 1.6% per year from 2021-2023 — 3.4% below the average annual North American consumer price increase for the same period.
95.5%Wastewater reuse
We invest in innovations that make efficient use of water. In the U.S., that means treating wastewater to an A+ standard for reuse in irrigation, agriculture and to recharge aquifers.
20%Flood protection
By 2023, we had completed 20% of our work to protect our utility assets from major flooding in Edmonton’s river valley. Work is on track to be completed by the end of 2027.
Rick Alvarez and his Team EPCOR colleagues bring experience and innovation to one of the most water-scarce regions of the U.S.
We provide power, water and natural gas safely and reliably, and in a way that is mindful of our responsibilities to our people, the public and the planet. By continuing to build this foundation, we stay true to our mission.
#1Safety-first culture
Nothing is more important to us than the health and safety of our employees, contractors and the public. In 2023, we posted 0.97 injuries for every 100 full-time workers — matching our record-breaking performance set in 2022.
35 minsAvg. customer outage duration
In a world of increasingly unpredictable weather, we take steps at every turn to ensure our system remains safe and reliable, reducing the risk of outages. In 2023, the average customer across all our operations experienced 35 minutes of outages.
$4.9BEconomic value
We invest across multiple geographies — as an employer, supplier, capital provider and through contributions like our community investments.
Water conservation is a serious topic in the dry U.S. Southwest. In New Mexico, we made it fun and exciting at our Clovis Water Carnival.
EPCOR is set to provide water services to one of the largest foreign investments in U.S. history.
Employees are inspiring conversations about mental health in the workplace — to break the stigma.
Watch the video above
Our Corporate Mentoring Program is making a difference in the lives of youth — and their mentor matches.
Watch the news clip above
Our ESG measures are derived from reviews of our company's performance and reporting standards. They reflect feedback from stakeholders representing a broad range of interests and experiences.
Read our:
More and more, our customers are looking for reliable and affordable clean energy options. We have a responsibility to our customers, our communities and the environment to find sustainable ways to meet that demand. At the same time, we're committed to maintain and improve upon the current services and infrastructure that we're responsible for.
Discover EPCOR’s drive for innovation, how we’re investing to mitigate the impacts of climate change, and our priorities in caring for the future of our environment.
Environment
Explore how Team EPCOR demonstrates a shared purpose in delivering reliable services, fostering diversity and inclusion, and caring for communities and each other.
Social
Learn about EPCOR’s unique governance model, the value of our independent board structure, and our focus on responsible operations and growth.
Governance
Learn about the process and top ranked factors that were part of EPCOR’s materiality assessment, driving the approach for commitments and targets.
Learn about our materiality assessment
Our climate-related disclosures align with standards set by Sustainability Accounting Standards Board, Climate Disclosure Standards Board, and Global Reporting Initiative.
Read our disclosures
Content here
Environmental stewardship, public health, and community well-being are at the heart of our mission to provide clean water and safe, reliable energy. They're also central to achieving the U.N. Sustainable Development Goals—a universal framework of 17 goals for ending poverty, protecting the planet, and improving the lives and prospects of people everywhere.
See how we align with the U.N.’s goals
Since the beginning, we have reported on our environment and sustainability measures and voluntarily disclosed our greenhouse gas emissions. Over time, we've substantially increased the volume and depth of our sustainability disclosure.
Follow our sustainability journey
