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​Albert​a Government rebates for Encor customers

Recently the Alberta Government announced two energy rebate programs. These programs apply to all eligible Encor customers and we will ensure the rebate is delivered to you as outlined in the approved legislation.

 

Electricity rebate program

Get the scoop on the Alberta Government ele​ctricity rebate.
Alberta Government electricity rebate


 

Natural gas rebate program

Learn how the Alberta Government natural gas rebate will work.
Alberta Government natural gas rebate

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The Alberta Government electricity rebate 

Here’s the scoop on the electricity rebate.

Who’s eligible?

  • Customers are automatically eligible for the rebate if they are currently connected to the system and receive a monthly bill directly from a utility provider and consume less than 250,000 kWh per year in 2022. Eligible customers include residential, farm, irrigation and commercial electricity sites consuming less than 250,000 kWh​ per year in 2022.

Who’s not eligible?

  • Yard and security lights are ineligible.
  • Sub-metered sites (when a condo or apartment type building has one large commercial meter and then individual meters are installed for each unit) are ineligible.

So how does the program work exactly?

  • Beginning in the July billing cycle, eligible customers will see the rebate automatically appear on the EPCOR bill under Delivery Charges as the GOA Utility Commodity Rebate.
  • The rebate will be automatically applied to bills and will be distributed as a $50 monthly rebate for each eligible site for six consecutive months – for a total of $300.
  • Customers do not need to do anything to receive the rebate, and there is no application process for the rebate.
  • If the rebate is not on your bill, please wait until your next bill as exact timing will vary depending on your billing cycle.
  • All eligible customers will receive the full Government of Alberta rebate over 6 consecutive months. The starting point may depend on your bill cycle, and in some cases it may take up to two months for the first rebate to appear from July. ​​​


The Alberta Government natural gas rebate 

How does the natural gas rebate work? We’re glad you asked!

Who’s eligible?

  • Customers are automatically eligible for the rebate if they are currently connected to the system and receive a monthly bill for natural gas services from Encor by EPCOR in Alberta.
  • Eligible customers include residential, farm, small commercial or other sites who consume less than 2500 gigajoules per year in 2022.

Who’s not eligible?

  • Ineligible customers are those who have natural gas that is resold in any portion, or consumed or used outside of Alberta, for feedstock, in processes and activities directly related to the exploration for or the production, processing, reprocessing, refining, upgrading, storage or transportation of natural gas, petroleum or oil sands.

So how does the program work exactly?

  • The rebate is triggered based on market prices and will be automatically applied to eligible bills, if the monthly regulated default natural gas ​rate posted by the Province is above $6.50 per gigajoule (GJ).

    As an example, if t​​he posted provincial regulated default natural gas rate on October 1st is $7.50/GJ, customers would receive a $1/GJ rebate ($7.50-$6.50 = $1) on their natural gas consumption for that month. So a customer who consumes 10 GJ in a month will receive a $10 rebate.​​​​​

  • If a customer’s billing crosses between two months, their​ consumption will be billed according to the rate for the period​ of the month it is incurred in. So if your bill shows you consumed 5 GJ from December 15-31, 2022 and 6 GJ January 1-14, your consumption for each of those periods will be credited based on the po​sted provincial regulated default natural gas rate on Dec 1 (minus $6.50) and on January 1 (minus $6.50).​
  • When the program is triggered (should the government’s posted rate exceed $6.50/GJ limit) the rebate will automatically appear on the Encor bill (when the month’s consumption is billed) ​as the “GOA Utility Commodity Rebate” under the Natural Gas section of your monthly utility bill.

  • The Encor team has you covered. We will monitor the rate, do the math and apply the rebates to your bill automatically. Customers do not need to do anything to receive the rebate, and there is no application process for the rebate.
  • If the rebate is not on your bill during a period (when it should be triggered) please wait until your next bill as exact timing will vary depending on your billing cycle. ​
  • The natural gas rebate program runs from October 1, 2022 until March 31, 2023​​​​​​.

Resources

If you have any questions or concerns with the eligibility criteria, contact the Utility Consumer Advocate at 310-4822 or email UCAhelps@gov.ab.ca​ for support. 

Visit the Government of Alberta ​website for more information on the Government of Alberta Rebate. ​