Electricity retailer guidebook

This Retailer Guidebook has been created to communicate the essential information and to assist Retailers to operate their business in the EPCOR Distribution & Transmission Inc. (EDTI) service area.

This guide outlines the following EPCOR Distribution & Transmission Inc. responsibilities:

• Retailer Certification Requirements, including the steps required to become a certified retailer,
• Site Enrollment and Energizes,
• Retailer Support and Service Order Inquiries,
• Distribution & Transmission Tariff Billing,
• Metering Inquiries,
• Micro-gen Site Management,
• Site ID Management, including Site ID Retirement, and
• VL Trader File Management.

The key objective of this document is to provide Retailers with a tool to assist them in aligning their processes, practices and information systems with those of EPCOR Distribution & Transmission Inc.

This document was created to assist Retailers and should not be considered definitive or to supersede any AUC (Alberta Utilities Commission) rules, acts, or regulations. EDTI will make reasonable efforts to update and maintain this Guidebook.

Supporting documents

• Retailer Guidebook
• 3rd Party Consent Form for Historical Usage File
  
• EDTI Meter Dispute Process

• Tariff Schedules

Aggregated data request

EPCOR has a process that can provide you with aggregated power consumption data for three or more sites. Examples of aggregated data requests could include landlords requesting usage information for an apartment building or shopping centres applying for federal programs. 

The data is anonymous and cannot identify individual consumption among sites.

How to request aggregated data

Reach out to our EPCOR Market Support team at retcomm@epcor.com indicating you would like to request aggregated power consumption data. 

The team will work with you to gather the required information to pull the data and give you a quote for the request service, which is billed at a set hourly rate. 

Contact information

For additional information or questions, please contact:

EPCOR Distribution & Transmission Inc.
Phone: 780-412-7899
Email: retcomm@epcor.com