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Phone: 1-800-383-0834Email: mywater@epcor.com
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The Information on this Page Applies to:
As a retailer and wires company in Alberta, EPCOR buys energy from the competitive wholesale market and delivers it to your home or business.
Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month. The regulated rate is also called the Regulated Rate Option (RRO). In Edmonton, EPCOR provides the regulated services for electricity. If you sign up for the regulated rate, you will be on the EPCOR RRO.
If you are an RRO customer, you may see the rate you pay for electricity change from month to month. This is because the RRO is based on the competitive market conditions in which electricity is purchased, so it can vary based on weather, supply and demand.
For example, during the colder winter months or warmer summer months, when electricity demand can be higher, the market price of electricity can increase. This leads to a higher RRO and an increase on your electricity bill.
Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month. The regulated rate is also called the Regulated Rate Option (RRO).
For example, during the colder winter months or warmer summer months, when electricity demand can be higher, the market price of electricity can increase. This leads to a higher RRO and an increase on your electricity bill.
When it comes to power, we understand that not everybody wants to be on a contract. Our Regulated Rate Option (RRO) and Default Supply are like the traditional month-to-month method of paying for electricity. The regulated rate changes month-to-month, and how much you pay for power depends on a number of factors, including how much we pay for power — and how much you use.
Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity four months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.
The RRO rate on your bill will change each month, and can increase, decrease, or stay the same based on market conditions such as supply and demand, and seasonal temperatures.
Electricity supply is affected by:
Electricity demand is affected by:
You can reduce the impact of RRO rate changes by:
To be eligible for the RRO, you need to:
For more information on Alberta electricity rates and how electricity is governed in Alberta, please visit:
Sign up to start your residential or commercial power service.
View the regulated electricity rates and fees for residential power service.
View the regulated electricity rates and fees for commercial power service.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
