Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
When it comes to power, we understand that not everybody wants to be on a contract. Our Regulated Rate Option (RRO) and Default Supply are like the traditional month-to-month method of paying for electricity. The rate changes month-to-month, and how much you pay for power depends on a number of factors, including how much we pay for power — and how much you use.
About Default Supply
Contact our Customer Service at 310-4300 (a toll free call anywhere in Alberta), or 1-800-667-2345 if you're calling from outside Alberta. Or use our online account management tool to get started. Here's what we'll need:
To be eligible for the RRO, you need to:
Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity three months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.
While the RRO rate on your bill will change each month, it usually doesn't change a lot unless there is a major change in supply or demand.
Supply is affected by:
Demand is affected by:
You can reduce the impact of RRO rate changes by:
The monthly administration charge covers the costs of:
The administration charge is billed for each site on your statement and is approved by the Alberta Utilities Commission.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.
