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W​​​hat does the Regulated Rate Option (RRO) mean?

As a retailer and wires company in Alberta, EPCOR buys energy from the competitive wholesale market and delivers it to your home or business. 

Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month​. The regulated rate is also called the Regulated Rate Option (RRO). ​In Edmonton, EPCOR provides the regulated services for electricity. If you sign up for the regulated rate, you will be on the EPCOR RRO. 

If you are an RRO customer, you may see the rate you pay for electricity change from month to month. This is because the RRO is based on the competitive market conditions in which electricity is purchased, so it can vary based on weather, supply and demand. 

For example, during the colder winter months or warmer summer months, when electricity demand can be higher, the market price of electricity can increase. This leads to a higher RRO and an increase on your electricity bill. 

What does the Regulated Rate Option (RRO) mean?

As a retailer and wires company in Alberta, EPCOR buys energy from the competitive wholesale market and delivers it to your home or business. 

Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month​. The regulated rate is also called the Regulated Rate Option (RRO).

If you are an RRO customer, you may see the rate you pay for electricity change from month to month. This is because the RRO is based on the competitive market conditions in which electricity is purchased, so it can vary based on weather, supply and demand. 

For example, during the colder winter months or warmer summer months, when electricity demand can be higher, the market price of electricity can increase. This leads to a higher RRO and an increase on your electricity bill. ​​

How regulated rates are determined

Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity four​ months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.

The RRO rate on your bill will change each month, and can increase, decrease, or stay the same based on market conditions such as supply and demand, and seasonal temperatures.

Electricity supply is affected by:

  • Generation plants being down for maintenance
  • Limitations in getting electricity from its source to consumers

Electricity demand is affected by:

  • The number of consumers
  • Changes in how much electricity is being used by each customer

You can reduce the impact of RRO rate changes by:

  • Conserving energy where possible
  • Signing up for an equalized payment plan

​RRO ​Eligibility 

To be eligible for the RRO, you need to:

  • Be a residential or farm and irrigation customer
  • Be a small business or commercial operation that uses less than 250,000 kWh of electricity per year
  • Be 16 years of age or older​

Learn about your rate options

In Alberta, you have the opportunity to choose your utility rate option. You can choose a plan with a competitive energy retailer, with options for a fixed rate or floating rate plan, or remain on the RRO.

For more information on Alberta electricity rates and how electricity is governed in Alberta, please visit: 


 

 

Sign up for Power

Sign up to ​start your residential or commercial power service.

Sign up for Power

 

Residential regulated rates

View the regulated electricity rates and fees for residential power service.

Regulated residential rates

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Commercial regulated rates

View the regulated electricity rates and fees for commercial power service.

Regulated commercial rates

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).