Getting Started with the Regulated Rate Option

​Your power solution

When it comes to power, we understand that not everybody wants to be on a contract. Our Regulated Rate Option (RRO) and Default Supply are like the traditional month-to-month method of paying for electricity. The rate changes month-to-month, and how much you pay for power depends on a number of factors, including how much we pay for power — and how much you use.

Signing up is easy

Contact our Customer Service at 310-4300 (a toll free call anywhere in Alberta), or 1-800-667-2345 if you're calling from outside Alberta. Or use our online account management tool to get started. Here's what we'll need:

• Your name
• Your phone number
• Your mailing and/or legal land address
• The date you require service

​Eligibility 

To be eligible for the RRO, you need to:

• Be a residential or farm and irrigation customer
• Be a small business or commercial operation that uses less than 250,000 kWh of electricity per year
• Not have a contract with another retailer

How regulated rates are determined

Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity three months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.

While the RRO rate on your bill will change each month, it usually doesn't change a lot unless there is a major change in supply or demand.

Supply is affected by:

• Generation plants being down for maintenance
• Limitations in getting electricity from its source to consumers

Demand is affected by:

• The number of consumers
• Changes in how much electricity is being used by each customer

You can reduce the impact of RRO rate changes by:

• Conserving energy where possible
• Signing up for an equalized payment plan

Administration charges

The monthly administration charge covers the costs of:

• Providing customer services and call center functions
• Producing your bill
• Liaising with your wires owner

The administration charge is billed for each site on your statement and is approved by the Alberta Utilities Commission.