During a water outage
When your water will be restored depends on the type of outage, location and whether any special parts and equipment are needed.
If you have no water:
- Visit our water outage map to determine if the interruption is widespread or only affecting your own property.
- Keep all hot and cold water faucets turned off.
- Don't use any household appliances that require water (e.g., shower, bath, built in fridge ice-maker, dish washer, washing machine, etc.).
- Continue to check the water outage map for updates on your outage and a water tank location. An address will be added if or when an emergency water tank is sent. If an emergency water tank is sent to your neighbourhood, take clean jugs to fill up with potable water for drinking, cooking and toilet flushing.
Stay safe
Water lines can hold a significant amount of pressure. Sudden failure of large pipes under pressure can result in flooding of an excavation hole in seconds. Plus, heavy machinery around underground pipes and wires is dangerous.
Please keep yourself, your kids and your pets away from construction zones while we're working in your area. That way, repairs can be safe and efficient.