Water meters with AMI reading devices are EPCOR’s standard water meter for the City of Edmonton. Customers who choose not to have an AMI device installed on their property will have to pay fees associated with non-standard meter installation and a monthly non-standard meter reading.
If you have a non-standard meter reading device and would like to opt out of installing a standard meter reading device, you need to email wateroptout@epcor.com and include:
- full name as identified on your EPCOR bill
- contact name as listed on your EPCOR bill
- phone number
- address (service location where the water meter is located)
- EPCOR account number
- reason for opting out
NOTE: Starting on September 1, 2025, a monthly fee of $25 will be applied to your account for the costs associated with manually reading the water meter at your location. This fee amount is subject to annual review and may change. The next review for this fee will take place in 2026, with changes taking effect on April 1, 2026.
If you choose a non-standard metering device, please keep in mind we will need easy access to the touchpad installed on the exterior of your home each month to read your meter.
If at any point you decide to have an advanced, standard water meter reading device installed at your location, we will complete the exchange free of charge. Note: It may take up to 30 days to ensure the non-standard monthly meter reading fee is removed from your bill.
If you don't want a standard meter reading device or if you want to have your existing standard water meter reading device removed, please contact us at 310-4300 to make this request.