Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

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Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

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Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holidays: closed
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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