Start utility services for your home

Start electricity, water, and natural gas services for your Edmonton home with EPCOR or Encor by EPCOR.

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Electricity, water and natural gas services in Edmonton

Moving to a new home in Edmonton? It's easy to start electricity, water, and natural gas services — all on one convenient bill. Whether you're a new or existing customer, you can set up your utilities online in just a few steps.

Learn more about available services for your home.

Electricity and natural gas service
Water and waste service
How to set up your utility services in Edmonton

Electricity and natural gas service

Encor by EPCOR
Rate of Last Resort

Enjoy competitive energy rates from Encor by EPCOR. Choose a flexible energy plan that fits your lifestyle and budget.

Electricity options

star Most popular

Fixed electricity

2-year term

Stable rate that stays the same

8.63¢

per kWh*

Provided by Encor by EPCOR
Change or cancel anytime, penalty-free
Exclusive customer perks
Earn rewards with our referral program
For households that prefer a rate that stays the same, no matter what the market does

Floating electricity

2-year term

Rate changes monthly**

9.78¢

per kWh*

Provided by Encor by EPCOR
Change or cancel anytime, penalty-free
Exclusive customer perks
Earn rewards with our referral program
For households comfortable with a rate that fluctuates with the market.

^{* Plus the daily administration fee of 32¢ per site.
** Floating rate posted is based on previous period}

Natural gas options

star Most popular

Fixed natural gas

2-year term

Stable rate that stays the same

$4.59

per GJ*

Provided by Encor by EPCOR
Change or cancel anytime, penalty-free
Exclusive customer perks
Earn rewards with our referral program
For households that prefer a rate that stays the same, no matter what the market does

Floating natural gas

2-year term

Rate changes monthly**

$2.33

per GJ*

Provided by Encor by EPCOR
Change or cancel anytime, penalty-free
Exclusive customer perks
Earn rewards with our referral program
For households comfortable with a rate that fluctuates with the market.

^{* Plus the daily administration fee of 32¢ per site.
** Floating rate posted is based on previous period}

The Rate of Last Resort is the default electricity rate if you haven’t chosen a competitive plan. It is a regulated rate approved by the Alberta Utilities Commission (AUC).

Rate of Last Resort

(RoLR)

Rate until December 31, 2026

12.01¢

per kWh**

Provided by EPCOR
No contract necessary
Approved RoLR electricity rate
Current rate period is January 1, 2025 - December 31, 2026

^{* A daily administration fee applies}

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

A tap with a drop of water coming out of it

Water and waste service

EPCOR is Edmonton’s water services provider. Starting service includes garbage collection by City of Edmonton.

Water and wastewater services
Waste collection billed on behalf of the City of Edmonton

How to set up your utility services in Edmonton

Setting up power, water, and gas service for your home is simple, whether you are a new customer or a current customer updating or moving services.

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New EPCOR or Encor customers

To set up your new services:

Register for an online account
Select Start or Switch services
Follow the steps

Before you get started, have the following information ready:

New address
Service start date
Contact information

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Current EPCOR or Encor customers

Moving?

You can use your existing account and transfer your power, water and gas to your new address in My Account. Make sure to leave 3-5 business days.

Learn how to transfer utilities

Switching to a competitive plan

Current EPCOR customers can easily switch from their regulated electricity service to an Encor competitive plan in My Account. Just Log in and select Start or switch services.

| HELP CENTRE

Confused about energy in Alberta?

Let us break it down for you.

Are Encor and EPCOR the same company? Yes and no.

Yes. We are part of the same family and share the same values. We also share the same customer service representatives. So when you call us, you get a one-stop customer service shop.

No. We offer you different services. Check it out:

EPCOR services

Provides water services in the Edmonton area
Offers the Rate of Last Resort for electricity

Encor by EPCOR services

Offers competitive rate plans (fixed or floating) for:
- Electricity
- Natural gas
Offers the option to green your energy

What's it to you? Together, as EPCOR and Encor, we provide you more choice in Alberta's energy market. And more choice, is always a good thing.

In Alberta, you have choice. You can pick if you pay the default price for electricity (Rate of Last Resort) or a competitive rate with a retailer like Encor.

So what's the difference?

Regulated

The regulated Rate of Last Resort is set in two-year periods and does not fluctuate on a monthly basis. This rate is reviewed and approved by the Alberta Utilities Commission (AUC).

Competitive

Competitive rates can be fixed or variable and are subject to a contract.

With a competitive retailer like Encor by EPCOR, you pay a deregulated fixed or variable rate.

A fixed rate locks in the rate you pay for energy for a set amount of time. A fixed rate gives you the certainty of a stable electricity price for the term of your energy plan. While the market rises and falls, your price remains the same.

A variable rate, sometimes called floating, changes monthly with market prices. Your bill will rise and fall to reflect market changes.