Set up utilities in Edmonton

No. If you're already an EPCOR customer, there's no need to open a new utility account. You can use your existing account to add a new service, switch services or transfer your services within Edmonton. If you manage your account online, simply log in to get started.

To set up service, you'll typically need your service address, requested start date and contact information.

Current customers may also be asked for their account number.

Most start service requests can be submitted online in just a few minutes. To ensure your services are ready when you need them, submit your request at least 3-5 business days before your requested start date.

Depending on your location and service eligibility in Edmonton, you may be able to set up water, electricity and natural gas services. Eligible services can be on one account, with one bill. Water service bills also include wastewater service and City of Edmonton waste collection charges.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca

EPCOR provides water and wastewater services and the Rate of Last Resort (RoLR), the default electricity option in Edmonton. Encor by EPCOR offers competitive electricity and natural gas plans. 

Learn more about the difference between Encor vs EPCOR.

Yes. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca.

To learn more about your choices in Alberta, and the difference between competitive and regulated:

Understand your energy options in Alberta