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​ways to pay your bill

There are a number of ways you can pay your EPCOR bill. Find the one that works best for you and your busy lifestyle.

 

​Automatic withdrawal

Paying your bill is easy and convenient with Automatic Withdrawal. Have the amount automatically deducted from your bank account. Sign up for Automatic Withdrawal.

With a credit card

Use our online credit card payment service powered by Paymentus. You can also make a payment by phone at
1 (877) 789-6183.

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Through your bank

Online, telephone and in-person payments can be made at most banks in Collingwood and the surrounding area. If your invoice is overdue you cannot use this method of payment.

In person

We accept payment by cash, cheque, debit card and money order payable to EPCOR Electricity Distribution Ontario Inc. at our EPCOR office at 43 Stewart Road in Collingwood.

After hours: There is an after hours bill payment drop box at our office.

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Help for low-income households

You may qualify for a reduction on your electricity bill with the Ontario Electricity Support Program.

Find out more

Automatic withdrawal

Paying your bill is easy and convenient with Automatic Withdrawal. Have the amount automatically deducted from your bank account or credit card. Sign up for Automatic Withdrawal

Through your bank

Most major banks will allow you to pay online or by telephone. Visit your bank's website and follow their directions for setting up online payment.

See a teller or bank machine to make a payment at your bank. You may need your EPCOR account number.

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With your credit card

Make a one-time payment or pay with your Visa or MasterCard - just log in to or register for My Account.

Note: If you choose to pay by credit card, there will be a fee of 2.50% of the monthly bill amount applied by our third party vendor for each transaction. This service fee is only applied to customers who choose the credit card payment service. The service fee is set by, and paid to, our third party vendor.

By mail

Payments by cheque or money order can be mailed to EPCOR's office. Please make your cheque or money order payable to "EPCOR Natural Gas L.P." Your payment, along with the remittance portion at the top of your bill, can be mailed to EPCOR using the pre-addressed envelope included with your bill statement or by addressing to:

EPCOR Natural Gas L.P.
825 Lake Range Drive
Kincardine, ON N2Z 0B3

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Help for low-income households

You may qualify for a reduction on your natural gas bill. Find out more about the Ontario Energy Board's low income energy assistance ​(LEAP) program.

Find out more

Automatic Withdrawal Authorization plan

Paying your bill is easy and convenient with Automatic Withdrawal. Have the amount automatically deducted from your bank account. Sign up for our Automatic Withdrawal Authorization plan.

Through your bank

Pay online or by telephone with services provided by most major banks. Visit your bank's website and follow their directions for setting up online payment.

Make a payment at your bank through a teller or at a bank machine.

With your credit card

Make a one-time payment or pay with your Visa or MasterCard - just log in to or register for My Account.

Note: If you choose to pay by credit card, there will be a fee of 2.50% of the monthly bill amount applied by our third party vendor for each transaction. This service fee is only applied to customers who choose the credit card payment service. The service fee is set by, and paid to, our third party vendor.

Mail

Use the pre-addressed envelope included with your bill statement and mail it, along with your payment to the address, in the contact box.

At our office

Payments may be made in person or through the quick drop payment slot at our office located at 39 Beech St East, Aylmer, Ontario.

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When you need to pay your bill

  • Bills are issued and payable monthly.
  • Payments are due 20 days after the billing date.
  • Both the billing date and due date are printed on your bill.

Late payments

  • Payments made after the due date will be considered late and 1.5% of the balance outstanding may be added to your account.
  • The account will be charged 1.5% of the then outstanding balance for each billing cycle that there is a balance outstanding.

​3 ways to pay your bill

There are a number of ways you can safely and comfortably pay your EPCOR bill. Find the payment method that works best for you and your busy lifestyle to pay your EPCOR power, water, waste, or natural gas, and Blatchford Renewable Energy bills.

 

Automatic Withdrawal

Paying your bill is easy and convenient with Automatic Withdrawal. Have the amount automatically deducted from your bank account or credit card. Sign up for Automatic Withdrawal.

Learn more about our payment plans.

Through your bank

Pay online or by telephone with services provided by most major banks. Visit your bank’s website and follow their directions for setting up online payment.

Make a payment at your bank through a teller or at a bank machine. Note: Most major banks require your EPCOR account number for payments.

Credit cards

Make a one-time payment or set up recurring payments with your Visa, MasterCard or Visa Debit.

Log in to or register for My Account to set up recurring credit card payments.

Make a one-time payment online or call Customer Care at 310-4300. Make sure you have your EPCOR account number handy.

  A note about paying with your credit card

If you choose to pay by credit card, there will be a small fee applied by our third party vendor, KUBRA. Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, this service fee is only applied to customers who choose the credit card payment service. The service fee is set by, and paid to, our third party vendor and applied as follows:

  • Visa and MasterCard payments have a service fee of 1.75%.
  • Visa Debit card payments have a service fee of 0.75%.​
​We know each customer is unique. That's why we provide you with several convenient ways to pay your monthly EPCOR bill.*

Online

Make a payment using our online account management system

Autopay

Never worry about missing a payment again. Have your monthly bill paid automatically from your bank account. Sign up for AutoPay.

Note: Please allow two business days for any online transactions to be processed.

Through your bank

Set up EPCOR as a payee/biller. You'll need to provide your EPCOR account number and mailing information on your bill to ensure correct payment.

Note: Service options may vary by bank and there may be a three-to-five day delay in your payment posting to your EPCOR account.

By phone

Call 1-800-383-0834 to use our interactive voice response system and pay your bill with a valid credit card.

By mail

Make checks payable to 'EPCOR' and mail them to:

​Arizona customers

EPCOR 
P.O. Box 80036
Prescott, AZ 86304-8036

New Mexico customers

EPCOR Water
P.O. Box 80037
Prescott, AZ 86304-8037

*A $1.80 service fee is applied to credit card payments over our automated phone system, in person, or one-time payments made online. To avoid paying this fee: