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When you sign up for water and wastewater service in the Edmonton area, we'll also enrol you for drainage and waste services on behalf of the City of Edmonton. If you live in an apartment, your landlord may already be paying for water and waste.

Remember to keep your billing information up-to-date by calling us at 310-4300 when you move in to your new home and when you move out of your old one. That way, your bill reflects your correct usage.

Signing up is easy

If you're new to Edmonton (or have recently moved into your home or business), signing up for water is simple.

What we'll need to get started

  1. Your name.
  2. Your phone number.
  3. Your mailing and/or legal land address.
  4. The date you require service.

Moving into a home that already has water

Start billing by contacting one of our Customer Service Consultants toll free at 310-4300 or use our online account management tool.

Moving into a home without water

  • Contact one of our Customer Service Consultants toll free at 310-4300 or use our online account management tool.

  • Please call at least 1 week prior to your move-in date, and ensure your building has heat prior to the water meter installation.

  • Schedule an appointment for an EPCOR Water employee to hook up your water.

  • Appointments take approximately 30 minutes and can be scheduled mornings or afternoon, between Monday and Saturday.

  • Speak to your builder and ensure they have properly installed the correct fittings. Refer to the Meter Fittings & Settings PDF, also available in the Water Service for New Developments section of our website.

If you're in the process of building a home, ask your homebuilder to contact us: (780) 412-3810.

Sign up for water services online

Get started