Understanding Your Bill

​Your EPCOR bill details the charges related to your natural gas services. Here are the billing charges and what they mean:

Natural gas commodity

The gas commodity charge is calculated using the actual cost of gas for the gas you use during the period of time between meter readings. The commodity rate you are billed at on your EPCOR bill depends upon the commodity purchase choice you have made. If you have not signed a contract with an energy retailer then you are automatically billed at the System Gas commodity rate for the natural gas commodity portion of your bill. If you have signed a contract with an energy retailer then you are billed at your contracted energy retailer rate for the natural gas commodity portion of your bill.

Delivery to you

This is the cost associated with the distribution and transportation of gas from the source to end user. This includes applicable cap and trade charges.

Monthly charge

The administration charge which covers the cost of maintaining gas services and providing billing and customer service.

Allocation of payment between natural gas and non-natural gas charges

Payments are applied to charges on your account against the oldest charge first, and then based on the priority for the additional charges.

Your EPCOR bill includes details about power services. To learn more about what the individual line items on your bill mean, see the examples below.

​Your EPCOR bill includes details about power, water, wastewater and drainage, and solid waste services. To learn more about what the individual line items on your bill mean, see the examples below.

Note: The material on these bills is provided for general illustrative and informational purposes only.

Your water bill

Your water bill displays the charges related to water, wastewater treatment and drainage. Select the image below for a larger view of the sample bill.

Water charges

• Actual meter reading: The water meter reading that was obtained on the date shown. Residential water meters are read every month. Find out when your next meter reading is.

• Basic monthly service charge: Based on the size of the water meter you have installed in your home.
• Cost of water used: The cost of water used based on a charge per cubic metre within a tiered system. The average Edmonton household uses 15.1 cubic metres of water each month.

Wastewater treatment charges

• Wastewater treatment charges: The costs to treat sanitary sewer water; it includes a basic monthly service charge and a charge based on consumption.
• Your total water/wastewater charges: The combined total of all charges listed above.

View all water and wastewater rates and charges.

Drainage charges

• Basic monthly service charge: The cost of maintaining the sanitary sewer system and the stormwater system.

• Sanitary charges: The cost for the collection of wastewater and is based on the amount of water consumed by your household each month.

• Stormwater: The cost of collecting the unmetered water that flows off your property (typically weather related) into the sewer system. It is a fixed fee calculation.

Waste services

We bill the monthly waste services fee on behalf of the City of Edmonton. This fee supports garbage and recycling collection, Eco Stations, Big Bin events, recycling depots, and the environmentally responsible processing operations at the Edmonton Waste Management Center.

For more information, contact the City of Edmonton at 311.

​Electricity bills

Default supply customers

Default supply customers pay a flow-through price for their electricity based on the pool price, which varies from hour to hour throughout the year. Default supply customers are those who:

• Consume more than 250,000 kWh a year,
• Did not choose a competitive offer, and
• Are not eligible for the Regulated Rate Option.

Electric energy charges

The electric energy charge is calculated using the actual cost of electricity for the period covered and also includes the administration charge for:

• Billing

• Customer service

• Call center

• Other administrative services

Delivery charges

The delivery charge is the cost associated with the distribution and transmission of electricity from the source to the end user, including:

• Building, operating and maintaining the provincial transmission and the local distribution systems
• Responding to power outages
• Reading your electricity meter

Green power charges

The green power charge is a flat fee available to existing green power program customers. The green power program isn't part of the Regulated Rate Tariff and isn't regulated by the Alberta Utilities Commission.

Your EPCOR bill includes details about:

• Your account.
• Your water service.
• How much water you use.
• Information and updates about your service.

We want to help you understand where to find key information and what it means.

Sample bill

Select the image below to learn more about your bill.

Note: These samples are provided for general illustrative and informational purposes only.

Have a question? We're here to help. Please contact a customer care representative to get started.