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Your EPCOR bill details the charges related to your natural gas services. To learn more about what the individual line items on your bill mean, see the examples below. View a sample bill to see all line items.

Payment return slip

If you are paying by mail, always include the payment return slip in your envelope. The Payment Return Slip clearly identifies your account number, amount owed, and the due date to ensure that your payment is processed quickly and accurately.

Details of your new charges

Your consumption information is broken out to include length of the billing period, the date of your last meter reading, and whether your consumption calculation was based on actual or estimated meter reading, or a combination of both.

Delivery to you

This is the cost associated with the distribution and transportation of gas from the source to end user.

Monthly charge

The administration charge that covers the cost of maintaining gas services and providing billing and customer service. Included in your monthly charge, customers will pay $1 per month as part of the Access to Natural Gas Act (Bill 32), which helps to facilitate the expansion of natural gas into more Ontario communities.

​Allocation of payment between natural gas and non-natural gas charges

Payments are applied to charges on your account against the oldest charge first, and then based on the priority for the additional charges.

Natural gas commodity

The gas commodity charge is calculated using the actual cost of gas for the gas you use during the period of time between meter readings. The commodity rate you are billed at on your EPCOR bill depends upon the commodity purchase choice you have made.

Federal Carbon Charge

This charge reflects your monthly consumption and the associated costs to deliver natural gas to your home at an annual rate set by the government. The money collected from this charge goes to the federal government as part of its carbon pollution pricing program. Learn more about the Federal Carbon Charge.

Usage graph

The graph on the front of your bill will help you visually track the usage you are billed for each month. Have you recently purchased an energy- or water-efficient appliance? Keep an eye out for savings here.

Total charges

This is the amount owing for all your services billed on this statement.

​Your EPCOR bill includes details about power, water and sewer services. To learn more about what the individual line items on your bill mean, see the examples below.

Occasionally, under special circumstances, a miscellaneous charge may appear on your bill.

Your EPCOR bill includes details about power, water, wastewater and drainage, and solid waste services. To learn more about what the individual line items on your bill mean, see the examples below.

View a sample bill

Note: The information on the sample bill is for general illustrative and informational purposes only.

Your EPCOR bill includes details about power services. To learn more about what the individual line items on your bill mean, see the examples below.

View a sample bill

Note: The information on the sample bill is for general illustrative and informational purposes only.

​ Your EPCOR bill breakdown

​Here's what you owe

This billing summary includes information about your previous payments as well as any new charges and adjustments for the current billing period. The total payment now due is listed beside Authorized Payment Withdrawal on this bill sample.

Highlights of this billing

The Highlights of this billing section provides you with useful information that affects your monthly consumption. It displays information such as the number of days in your current billing period, your usage for the billing period, and your average daily electricity cost.

Usage graphs

The graph(s) on the front of your bill will help you visually track the usage billed for each month. Have you recently purchased an energy- or water-efficient appliance? Keep an eye out for savings here.

​Payment return slip

If you are paying by mail, always include the payment return slip in your envelope. The Payment Return Slip clearly identifies your account number, amount owed, and the due date to ensure that your payment is processed quickly and accurately.

Details of your previous payments

This section provides details of your previous payments and if applicable, shows any balance owing from your last billing period

Total new charges

This is the amount owing for all your services billed on this statement.

​ Your electricity charges in detail

​Electricity charges

The cost of electricity used during the billing period. Most Ontario residential and small business consumers who buy electricity from their utility are billed using time-of-use rates. The Ontario Energy Board sets these rates in accordance with the government's Fair Hydro Plan Act, which came into effect on June 1, 2017. 

Regulatory charges

The regulatory charge reflects the cost of administering the wholesale electricity system and maintaining the reliability of the provincial grid. EPCOR does not charge a markup on this cost; it is paid directly to the Independent Electricity System Operator (IESO).

 

​ Delivery charges in detail

Provincial rebate

Beginning January 1, 2017, the Ontario government is providing an 8% rebate on your electricity costs, equal to the provincial portion of the HST.

Water and sewer

This charge is directed to the Town of Collingwood. For any inquiries pertaining to water or wastewater, contact the Town at (705) 445-1581 or water@collingwood.ca.
 

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Details of your new charges Electric energy charges Administrative charges Delivery charges Distribution charge Transmission charge Local access fee
Details of your new charges
​Your consumption information is broken out to include length of the billing period, the date of your last meter reading, and whether your consumption calculation was based on actual or estimated meter reading, or a combination of both. Your energy charges are conveniently broken down between energy charges and delivery charges to help you understand what each charge includes.
Electric energy charges
​

As your retailer, we provide electricity as well as services such as billing and customer service. If you are on the Regulated Rate Option (RRO), the monthly RRO price per kWh* is used to calculate your electric energy charge.

*A kilowatt hour (kWh) measures the amount of electric energy equivalent to 1,000 watts for one hour. The average residential customer uses 600kWh/month.

Administrative charges
​The administrative charge is a monthly fee charged for each service address. This charge covers the cost for your billing and customer services.
Delivery charges
​Your wires owner is responsible for delivering electricity to you. They maintain the power lines, respond to power outages and read your electricity meter. EPCOR bills for these delivery costs on behalf of your wires owner.
Distribution charge
​The distribution charge is the cost of your wires owner to build and maintain the distribution system used to deliver electricity to consumers. The charge is comprised of a fixed fee and variable component based on your energy usage this billing period.
Transmission charge
​The transmission charge is a cost for your wires owner to operate the transmission system, and is based on your energy usage this billing period.
Local access fee
​The local access fee is a fee billed by EPCOR on behalf of your municipality, e.g. to allow access to municipal lands.
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Details of your previous payments Electric energy charges Administrative changes Delivery charges Distribution charges Transmission charge A1 rider Rate riders Local access fee
Details of your previous payments
​Your consumption information is broken out to include length of the billing period, the date of your last meter reading, and whether your consumption calculation was based on actual or estimated meter reading, or a combination of both. Your energy charges are conveniently broken down between energy charges and delivery charges to help you understand what each charge includes.
Electric energy charges
​

The electric energy charge is calculated using the actual cost of electricity for the period covered and also includes the administration charge for:

  • Billing
  • Customer service
  • Call center
  • Other administrative services
Administrative changes
​The administrative charge is a monthly fee charged for each service address. This charge covers the cost for your billing and customer services.
Delivery charges
​

The delivery charge is the cost associated with the distribution and transmission of electricity from the source to the end user, including:

  • Building, operating and maintaining the provincial transmission and the local distribution systems
  • Responding to power outages
  • Reading your electricity meter
Distribution charges
​The distribution charge is the cost of your Wires Owner to build and maintain the distribution system used to deliver electricity to consumers. The charge is comprised of a fixed fee and variable component based on your energy usage this billing period.
Transmission charge
​The transmission charge is a cost for your Wires Owner to operate the transmission system, and is based on your energy usage this billing period.
A1 rider
​The A1 Rider is a fee that your Wires Owner is charged by your municipality for their equipment, poles, transformers and power lines through your municipality.
Rate riders
​A rate rider is a temporary credit or charge approved by the Alberta Utilities Commission and is included with your delivery charges on your bill.
Local access fee
​The local access fee is a fee billed by EPCOR on behalf of your municipality, e.g. to allow access to municipal lands.
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Delivery charge Customer service charge Distribution charge Transmission charge Line loss adjustment
Delivery charge
​

The cost of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. 

The Ontario Energy Board sets delivery rates for electricity utilities in the province. Some of the delivery charges are fixed, meaning the same amount no matter how much electricity you use in each month. Other charges vary depending on how much electricity you use.

Customer service charge
​A fixed charge for costs related to meter reading, billing, customer service, account maintenance and general utility operations.
Distribution charge
​​A variable charge for the cost of building and maintaining the distribution system, including overhead and underground power lines, poles and transformer stations. Utilities file detailed rate applications with the Ontario Energy Board if they want to change this charge. By 2019, for most customers the distribution charge will be a fully fixed charge.
Transmission charge
​​A variable charge for the costs of transmitters to operate and maintain the high-voltage transmission system that carries electricity from generating stations to your utility.
Line loss adjustment

​It is normal for a small amount of power to be lost as it travels over our power lines to your home or business. In calculating your electricity costs for the billing period, we multiply your electricity cost by an adjustment factor that accounts for those losses. We do this using an adjustment factor that is approved by the Ontario Energy Board. The charges for losses are included on the delivery line of your bill.

​ Your water charges in detail

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Water charges Wastewater charges Drainage charges Waste services
Water charges

Actual meter reading: The water meter reading that was obtained on the date shown. Residential water meters are read every month. Find out when your next meter reading is.

Basic monthly service charge: Based on the size of the water meter you have installed in your home.

Cost of water used: The cost of water used based on a charge per cubic metre within a tiered system. The average Edmonton household uses 15.1 cubic metres of water each month.

Wastewater charges

Wastewater treatment charges: The costs to treat sanitary sewer water; it includes a basic monthly service charge and a charge based on consumption.

Your total water/wastewater charges: The combined total of all charges listed above.

View all water and wastewater rates and charges.

Drainage charges

Basic monthly service charge: The cost of maintaining the sanitary sewer system and the stormwater system.

Sanitary charges: The cost for the collection of wastewater and is based on the amount of water consumed by your household each month.

Stormwater: The cost of collecting the unmetered water that flows off your property (typically weather related) into the sewer system. It is a fixed fee calculation.

Waste services

​We bill the monthly waste services fee on behalf of the City of Edmonton. This fee supports garbage and recycling collection, Eco Stations, Big Bin events, recycling depots, and the environmentally responsible processing operations at the Edmonton Waste Management Center.

For more information, contact the City of Edmonton at 311.

Your EPCOR bill includes details about:

  • Your account.
  • Your service.
  • How much you use.
  • Information and updates about your service.

We want to help you understand where to find key information and what it means.

Sample bill

Select the image below to learn more about your bill.

Note: These samples are provided for general illustrative and informational purposes only.

Have a question? We're here to help. Please contact a Customer Care representative to get started.

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