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Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.

You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.

There will be an interim period where online sign up for automatic payment withdrawal will be unavailable. We hope to provide you with this service as soon as possible. In the meantime, you can visit our office to sign up in person. Download our pre-authorized payment form and bring a completed copy to the address below. We apologize for the inconvenience.

Visit our office at:
EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

Choose a plan for your lifestyle

We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:

Equal payment plan

We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption.  Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.

Variable payment plan

We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.

Prepare for the potential mail disruption and stay up-to-date with ebill.

Sign up for ebill


Automatic Withdrawal (formerly APW) is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you've selected.

Automatic withdrawal

Never miss a payment again! With Automatic Withdrawal, your monthly EPCOR bill is withdrawn from your bank account on the billing due date and automatically credited to your EPCOR account. 

Read the Authorized Withdrawal terms and conditions.

Equalized payment plan

Our Equalized Payment Plan (EPP) averages your utility costs over a 12-month period so you pay an equal amount each month. That way, you'll always know in advance how much your monthly bill will be, making budgeting easier.

Once a year, you'll receive a 'settle-up' bill that compares your actual charges to your payments. If you've paid more than your actual costs, your account will be credited. If you've paid less, that balance will be added to the equal payment amount due on your 'settle-up' bill.

On the EPP, your budget amount may change once a year due to changes in your home. For example, adding appliances will change how much energy you consume. If your consumption changes a lot, your budget amount may be recalculated. Watch your bill messages for notices of any changes to your plan.

Apply now

You can apply online for Automatic Withdrawal and the Equalized Payment Plan. 

Alternately, you can follow these steps:

  1. Print and complete the payment option form. Please ensure that you've selected the correct type of service. Always keep a copy for your records.
  2. If you request Automatic Withdrawal, attach a blank, personalized cheque marked "VOID". If you don't have a cheque, you can have your bank complete and verify the required account information on the application form.
  3. Mail or fax the application and void cheque to our office.

Important: Please ensure that your current utility bill is paid in full at the time you enroll. If the Automatic Withdrawal is selected, continue to make payments in your usual manner until the "BANK WITHDRAWAL" message appears on the remittance portion of your bill.

Keeping your payment option in good standing

Payment dates

Your payment will be withdrawn from your bank account on the due date of your utility bill. This will be confirmed in a message displayed on your bill. You must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.

If your banking information changes

Simply provide us with your new banking information in writing at least 5 business days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.

 


About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.