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Our payment options are available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you've selected.

Authorized Payment Withdrawal Plan

With Authorized Payment Withdrawal (APW), your monthly EPCOR bill is withdrawn from your bank account on the billing due date and automatically credited to your EPCOR account. 

Sign up for APW online. Read the terms and conditions of this payment plan.

Equalized Payment Plan

Our Equalized Payment Plan (EPP) averages your utility costs over a 12-month period so you pay an equal amount each month. That way, you'll always know in advance how much your monthly bill will be, making budgeting easier.

Once a year, you'll receive a 'settle-up' bill that compares your actual charges to your payments. If you've paid more than your actual costs, your account will be credited. If you've paid less, that balance will be added to the equal payment amount due on your 'settle-up' bill.

On the EPP, your budget amount may change once a year due to changes in your home. For example, adding appliances will change how much energy you consume. If your consumption changes a lot, your budget amount may be recalculated. Watch your bill messages for notices of any changes to your plan.

Preferred Payment Plan

Our Preferred Payment Plan (PPP) combines the EPP and APW, averaging your payments into equal monthly amounts and automatically withdrawing the payment from your bank account.

Payment option applications

You can sign up online for APW.

For EPPs and PPPs, follow these steps:

  1. Print and complete the Payment option form. Please ensure that you've selected the correct type of service. When signing up for the PPP, please select both EPP and APW as type of service. Always keep a copy for your records.
  2. If you request APW, attach a blank, personalized cheque marked "VOID". If you don't have a cheque, you can have your bank complete and verify the required account information on the application form.
  3. Mail or fax the application and void cheque to our office.

Important: Please ensure that your current utility bill is paid in full at the time you enrol. If the APW option is selected, continue to make payments in your usual manner until the "BANK WITHDRAWAL" message appears on the remittance portion of your bill.

Keeping your payment option in good standing

Payment dates

Payment withdrawals for the APW option will occur on your utility bill's due date, with a confirmation message displayed on the bill. Sufficient funds or bank approved overdraft protection must be available when payment is due to avoid an NSF charge.

If your banking information changes

Simply provide us with your new banking information in writing at least five days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.

 


About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).