We hear you - between the acronyms, confusing bills and fluctuating energy market it can be difficult to understand what it all means for you. But a good grasp of the basics can help you make smart energy choices and save you big!
In Alberta, we have what's referred to as a deregulated electricity and gas market, which means that you have the freedom to choose an energy retailer for your utilities.
Those who do not have a contract with a competitive retailer, are automatically placed on the Regulated Rate Option (RRO), also known as the default energy supply option. The regulated rate reflects the current market conditions and is available to customers who have not signed up with a competitive retailer like Encor by EPCOR.
For some Albertans, EPCOR Energy Alberta is the RRO energy supply provider and the rate they receive is based on the market price of electricity in Alberta. It is important to note that the RRO rate fluctuates based on supply and demand across the province.
The RRO is:
- A fluctuating rate that changes with the market month to month.
- A rate Albertan's pay if they're not on a competitive energy plan or contract.
- A rate that is reviewed and approved by the Alberta Utilities Commission.
What’s the difference between EPCOR and Encor?
We’re glad you asked! EPCOR offers consumers two utility service options: Encor (the competitive rate option) and EPCOR Energy Alberta (the Regulated Rate Option or RRO). Although both energy retailers are part of the same parent company, Encor provides both fixed and floating rates (variable) for electricity and natural gas with plans that you’re not locked into and that you can cancel anytime without penalty.
To learn more about the difference between EPCOR and Encor, click here.
The Choice is Yours
While the RRO provides regulated electricity supply, customers in Alberta have additional choices when it comes to their energy plans. These choices allow customers to explore competitive offers from retailers like Encor, where they can tailor their plan to meet their home or business's specific needs. Basically, you can get the same energy at a better rate.