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The Information on this Page Applies to:
We get it - you don't always take a close look at your utility bill until something changes on it. We've taken your calls, heard your questions, and put together a list with steps you can take to help you determine why your bill may have changed, some common reasons, and some useful tips.
When you are wondering why your bill amount may have changed, check the details of new charges section found
on page 2 of your bill. Following are the first four items to review if you receive a higher than usual bill.
Asking yourself these questions can help you identify why your consumption may have changed.
EPCOR will work with you if you are having trouble paying your bills and need support or to find resolution.
Learn how to reduce your consumption and conserve energy and water inside or outside your home.
Find the payment method that works best for you to keep your account up to date.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).