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Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
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The Information on this Page Applies to:
We get it - you don't pay much attention to your utility bill until something changes on it. We've taken your calls, heard your questions, and put together a list with steps you can take to help you determine why your bill may be higher than normal, common causes, and what you can do about it.
When you are wondering what happened with your bill, check the details of new charges section found on page 2 of your bill. Following are the first four items to review if you receive a higher than usual bill.
Once you’ve completed this check list you should have a better understanding of why your bill may seem higher than usual.
Asking yourself these questions can help you identify why your consumption may have changed.
EPCOR will work with you if you are having trouble paying your bills and need support or to find resolution.
Learn how to reduce your consumption and conserve energy and water inside or outside your home.
Find the payment method that works best for you to keep your account up to date.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).