Other contact information
The Information on this Page Applies to:
We get it - you don't always take a close look at your utility bill until something changes on it. We've taken your calls, heard your questions, and put together a list with steps you can take to help you determine why your bill may have changed, some common reasons, and some useful tips.
When you are wondering why your bill amount may have changed, check the details of new charges section found
on page 2 of your bill. Following are the first four items to review if you receive a higher than usual bill.
The Government of Alberta passed legislation under the Regulated Rate Option Stability Act that implemented a temporary price ceiling of 13.5 ¢/kWh on the Regulated Rate Option (RRO) from January - March 2023.
The GOA legislation requires RRO providers (including EPCOR) to recover the actual cost of the electricity above the price ceiling and these amounts will be applied to RRO customer bills from April 2023 – December 2024. The electricity charge for those months on RRO bills will include a deferral amount and the current market rate for the billing period.
For more information about the RRO market and the deferral rate, please visit our
Rates, Tariffs and Fees page.
For more information about the Government of Alberta’s policies, please visit Affordability Action Plan.
Asking yourself these questions can help you identify why your consumption may have changed.
EPCOR will work with you if you are having trouble paying your bills and need support or to find resolution.
Learn how to reduce your consumption and conserve energy and water inside or outside your home.
Find the payment method that works best for you to keep your account up to date.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).