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Alberta
British Columbia
Ontario
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Alberta
Edmonton
All Alberta locations except Edmonton
British Columbia
French Creek
Ontario
Aylmer and area
Collingwood and area
Kincardine and area
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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Texas

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Alberta
British Columbia
Ontario

Go to the Canada home page where you'll see information about our company.
Mouse hover over any region to see the map here
Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Alberta
British Columbia
Ontario

Go to the Canada home page where you'll see information about our company.

Select a region for customized content and rates
Arizona
New Mexico
Texas

Go to the United States home page where you'll see information about our company.
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Customer service contact information

We offer services across Canada. To get the right contact information, please select the province and region of your service.

Alberta

Choose your region

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Select a region
Canmore
Chestermere
Edmonton
FortisAlberta customers
Kananaskis
Strathmore
All other Alberta locations

Contact information for Canmore customers

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-609-6400​ or
Phone: 780-412-6800​

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

water_drop

Water customer service

Phone: 403-609-6400

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed​​​​​​​​​​​

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Chestermere customers

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-207-4503​ or
Phone: 780-412-6800

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

water_drop

Water customer service

Phone: 403-207-4503

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed​​​​​​​​​​​

Water billing (City of Chestermere)
Phone: 403-207-7071

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Water service mailing address

Mailing address
EPCOR
P.O. Box 271
Chestermere, AB T1X 1K8

Delivery address
240 Merganser Drive
Chestermere, AB T1X 1K9
(Couriers MUST have a contact number written on the box)

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for FortisAlberta customers

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments​​​
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Kananaskis customers

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 1-855-835-1212

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

water_drop

Water customer service

Billing and account issues
Phone (Kananaskis Improvement District): 403-591-7774

Water and wastewater project/service inquiries
Phone: 1-855-835-1212​
Email: etproject@epcor.com

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Strathmore customers

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-934-9440​ ​ or
Phone: 780-412-6800​

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

water_drop

Water customer service

Phone: 403-934-9440
Fax: 403-934-0085

Hours of operation
Monday to Friday: 8am-4:30pm​
Weekends & stat holidays: closed​​​​​​​​​​​​​​​

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments​​​
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024
British Columbia

Contact information for French Creek customers

e911_emergency

Water emergencies

24 Hours
Phone: 250-954-5337

support_agent

Customer service

Phone: 250-951-2460
Email: frenchcreek@epcor.com

Hours of operation
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Weekends: closed
Stat holidays: closed
See below table for observed holidays.

mail

Mailing address

EPCOR
#10-D Pine Tree Centre
1343 Alberni Highway
Parksville, BC V9P 2B9

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024
Ontario

Choose your region

location_pin
Select a region
Aylmer and area
Collingwood and area
Kincardine and area

Contact information for Aylmer and area customers

e911_emergency

Emergencies

Phone: 519-773-5321​​
Hours: 24 hours​

support_agent

Customer service

Phone: 519-773-5321
Email: gas@epcor.com

Hours of operation
Monday to Friday: 8:00 a.m. to 4:00 p.m.
Saturday and Sunday: closed
Stat holid​ays: closed​​​
See below table for observed holidays.

mail

Mailing address

EPCOR
39 Beech St E
Aylmer, Ontario N5H 3J6

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Collingwood and area customers

e911_emergency

Emergencies

Phone: 705-445-1800
(after-hours: select option 7)​​

support_agent

Customer service

Phone: 705-445-1800
Email:
customercare.ontario@epcor.com​

Hours of operation
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Saturday and Sunday: closed
Stat holid​ays: closed​​​​​​​
See below table for observed holidays.

mail

Mailing address

EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

ECRA/ESA #7007641

Observed holidaysDate
New Year's DayMonday, January 1, 2024
Family DayMonday, February 19, 2024
Good FridayFriday, March 29, 2024
Easter MondayMonday, April 1, 2024
Victoria DayMonday, May 20, 2024
Canada DayMonday, July 1, 2024
Heritage DayMonday, August 5, 2024
Labour DayMonday, September 2, 2024
National Day for Truth and ReconciliationMonday, September 30, 2024
ThanksgivingMonday, October 14, 2024
Remembrance DayMonday, November 11, 2024
Christmas DayWednesday, December 25, 2024
Boxing DayThursday, December 26, 2024

Contact information for Kincardine and area customers

support_agent

Customer service

Contact us for assistance, construction updates or inquiries.

Phone: 1-888-765-2256
Email: gasapp@epcor.com

Find out if or when natural gas service is available in your area.​

mail

Mailing address

EPCOR
825 Lake Range Drive
Kincardine, ON N2Z 0B3

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