Attracting and retaining top talent fuels our mission to provide clean water and safe, reliable energy to communities.
2021 saw a three-point increase in total turnover above 2020 levels, which had been the lowest in five years and attributable, in part, to the lack of movement across workforces during the early stages of the pandemic. The 2021 result was in line with pre-COVID performance.
Our measures on diversity in the workplace remained stable over the last year, with little or no change compared to 2020. Moving into 2022, we continue our commitment to being an inclusive, supportive and respectful employer. And as we bring teams together again in our facilities, following the removal of pandemic health measures, employee engagement will be a priority, providing opportunities to reconnect, work collaboratively and share in a re-energized employee experience. This will contribute towards our target of top decile performance for employee engagement, as measured against a comparator group of companies in 2023.