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1 (866) 969-7003 

​Default supply and EPCOR

We've been helping connect customers like you for the past 125 years and look forward to continue growing with you. We're a dedicated team of agents ready to serve you for your default supply needs. If you'd like more information about your service or if you have any questions, please give us a call at 1 (866) 969-7003.

What's default supply?

Default supply service is designed to meet the needs of industrial and commercial customers. You'll be enrolled for default supply if you use more than 250 MWh of electricity per year. 

Rather than being billed on the Regulated Rate Option for electricity, your energy charge will flow through the actual wholesale cost of electricity with an administration fee. See the tables below for the currently forecasted supply prices.

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Forecast default supply prices Forecast default supply prices Actual default supply rates Default supply hook-up charges Default supply hook-up charges
Forecast default supply prices
​This table illustrates estimated default supply rates only (¢/kWh). You will be billed based on the actual pool price, as well as tariff charges.

August 2017

​ < 150 kW​ > 150 kW​ ​> 5,000 kW
​Forecast pool price
(for flat load)
 2.87 ¢ ​2.87 ¢ 2.87​ ¢
​Forecast load shape impact ​0.35 ¢ ​0.47 ¢ ​-
​Distribution losses ​0.13 ¢ ​0.13 ¢ ​0.09 ¢
​Pool trading charges

​0.0332 ¢

 ​0.0332 ¢ ​0.0332 ¢
​Retail charge
(Administration charge)
 ​1.69 ¢ ​1.69 ¢ ​0.96 ¢
​Total estimated energy charge ​5.08 ¢ ​5.20 ¢ ​3.95 ¢

 

Forecast default supply prices
​This table illustrates estimated default supply rates only (¢/kWh). Customers will be billed based on the actual pool price, as well as tariff charges.

August 2017

 < 150 kW > 150 kW TOU > 150 kW ​> 5,000 kW
Forecast Pool Price
(for flat load)		  2.87 ¢ 2.87 ¢  2.87 ¢ 2.87 ¢
Forecast Load Shape Impact 0.26 ¢ 0.26 ¢ 0.06 ¢ -
Distribution Losses 0.20 ¢ 0.20 ¢ 0.19 ¢ 0.10 ¢
Pool Trading Charges 0.0332 ¢ 0.0332 ¢ 0.0332 ¢ 0.0332 ¢
Retail Charge
(Administration Charge)
1.69 ¢ 1.46 ¢ 1.46 ¢ 0.96 ¢
Total Estimated Energy Charge 5.05 ¢  4.82 ¢ 4.61 ¢ 3.96 ¢

       

Actual default supply rates
Default supply hook-up charges

GST is added to all charges.

Service Connection Charge (with 3 business days notice) $10.00
Expedited Service (with less than 3 business days notice) $20.00
Energize Service - if power has been off at the location
(3 to 5 business days wait)		 $71.14
Energize Expedited Service - if power has been off at the location
(overtime if within 48 hours)		 $140.15
Reconnection Fee - if power has been disconnected for non-payment $135.15
Default supply hook-up charges

GST is added to all charges.

Service Connection Charge (with 3 business days notice) $10.00
Expedited Service (with less than 3 business days notice) $20.00
Energize Service - if power has been off at the location
(3 to 5 business days wait)		 $22.00
​Energize Expedited Service - if the power has been off at the location (during business hours with 24 hours)$165.00​
Energize Expedited Service - if power has been off at the location
(overtime within 24 hours)		 $305.00
Reconnection Fee - if power has been disconnected for non-payment
(during business hours)		 $160.00
Reconnection Fee - if power has been disconnected for non-payment
(after business hours)		 $300.00
​

 

About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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