Skip ribbon commands
Skip to main content

​Default supply and EPCOR

We've been helping connect customers like you for the past 125 years and look forward to continue growing with you. We're a dedicated team of agents ready to serve you for your default supply needs. If you'd like more information about your service or if you have any questions, please give us a call at 1 (866) 969-7003.

What's default supply?

Default supply service is designed to meet the needs of industrial and commercial customers. You'll be enrolled for default supply if you use more than 250 MWh of electricity per year

Rather than being billed on the Regulated Rate Option for electricity, your energy charge will flow through the actual wholesale cost of electricity with an administration fee. We understand that it can be difficult to budget when the price of power can fluctuate significantly. That's why we also offer a Default Supply Hedged product that fixes a portion of your electricity cost in advance of the month. The remaining portion of your bill will reflect the hourly market price for electricity based on your usage. This combination of fixed and variable rates will protect your budget from price fluctuations that can result in Alberta's electricity market.

The choice is yours and there is no contract required. See the tables below for the currently forecasted supply prices for the Flow-Through and Hedged products.

This table illustrates estimated default supply rates only (¢/kWh). You will be billed based on the actual pool price, as well as tariff charges.

April 2018

​Default supply flow-through

​<150 kW ​>150kW ​>5,000 kW

​Forecast pool price (for flat load)

7.04¢

7.04¢

7.04​¢

​Forecast load shape impact

​0.32¢

​0.32¢

​-

​Distribution losses

​0.47¢

​0.47¢

​0.23¢

​Pool trading charges

​0.0265¢

​0.0265¢

​0.0265¢

​Retail charge (Administration charge)

​1.69¢

​1.46¢

​0.96¢

Total estimated energy charge ​9.55¢ ​9.32¢ ​8.26¢

​Default supply hedged

​<150 kW ​>150kW

​Forecast pool price (for flat load)

​7.04¢

7.04¢

​Forecast load shape impact

​0.32¢

​0.32¢

​Distribution losses

​0.50¢

​Pool trading charges

0.0265¢

0.0265¢

​Retail charge (Administration charge)

1.69¢

​1.46¢

​Estimated contract for differences

0.4253¢

0.4253¢

Total estimated energy charge 10.00¢ ​9.77¢

​Default supply flow-through

​<150 kW ​>150kW ​>5,000 kW

​Forecast pool price (for flat load)

7.04¢

7.04¢

7.04¢

​Forecast load shape impact

​0.42¢

​1.06¢

​-

​Distribution losses

​0.30¢

​0.33¢

​0.21¢

​Pool trading charges

​0.0265¢

​0.0265¢

​0.0265¢

​Retail charge (Administration charge)

​1.69¢

​1.69¢

​0.96¢

Total estimated energy charge ​9.48¢ ​10.15¢ ​8.24¢

​Default supply hedged

​<150 kW

​Forecast pool price (for flat load)

​7.04¢

​Forecast load shape impact

​0.42¢

​Distribution losses

​0.32¢

​Pool trading charges

0.0265¢

​Retail charge (Administration charge)

​1.69¢

​Estimated contract for differences

0.4253¢

Total estimated energy charge ​9.92¢

​Rates

Actual default supply rates: default supply flow-through
Actual default supply rates: default supply hedged
Default supply hook-up charges

GST is added to all charges.

Service Connection Charge (with 3 business days notice) $10.00
Expedited Service (with less than 3 business days notice) $20.00
Energize Service - if power has been off at the location
(3 to 5 business days wait)
$71.14
Energize Expedited Service - if power has been off at the location
(overtime if within 48 hours)
$140.15
Reconnection Fee - if power has been disconnected for non-payment $135.15
Default supply hook-up charges

GST is added to all charges.

Service Connection Charge (with 3 business days notice) $10.00
Expedited Service (with less than 3 business days notice) $20.00
Energize Service - if power has been off at the location
(3 to 5 business days wait)
$22.00
​Energize Expedited Service - if the power has been off at the location (during business hours with 24 hours)$165.00​
Energize Expedited Service - if power has been off at the location
(overtime within 24 hours)
$305.00
Reconnection Fee - if power has been disconnected for non-payment
(during business hours)
$160.00
Reconnection Fee - if power has been disconnected for non-payment
(after business hours)
$300.00

 


About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.