Skip ribbon commands
Skip to main content

 

be the first to know why the power's out and when it'll be back on.

 Sign up for power outage alerts and we'll email or text you about unplanned power outages that affect 12 or more addresses in your selected Edmonton neighbourhood(s).

Sign up to get an email or text sent directly to your phone.

Our power outage alerts will tell you:

  • An estimated time when the power will be restored
  • Why the power is out
  • When the power is back on

Create a profile to sign up

Already have a profile? Log in to sign up.

Here's when we send power outage alerts

When you sign up for our Edmonton power outage alerts, we'll keep you up-to-date with estimated restoration times as we fix the problem. Here's when we'll send you details about a current power outage:

1. When the power is out

We'll send an initial alert letting you know we're aware of the power outage in your Edmonton neighbourhood. The message may not be immediate as our crews are investigating the problem.

2. When we have updates about the power outage

We'll keep you updated on why the power is out and an estimated time when the power will be back on so you know approximately how long the power will be out and can plan accordingly.

3. When the power is back on

Once the power has been restored to all or most customers in your neighbourhood, you'll be notified. If you're still without power when you receive the alert, please check our current power outage page to see if your area is listed. If you're not listed and still experiencing issues please call (780) 412-4500.

 

Sign up for Power Outage Alerts
Create a profile to sign up


Already have a profile? Log in to sign up.

If you didn't get a power outage alert

Not all power outages result in alerts being sent out. You may not have been notified if the power outage was only to your home or building, or if it affected less than 12 addresses.

If you're experiencing a current power outage and haven't been notified, please call our 24/7 power emergency line at (780) 412-4500.

Stay informed and be prepared for power outages

You can be prepared for power outages by signing up for power outage alerts and reading our preparing for power outages page.