Here's when we send power outage alerts
When you sign up for our Edmonton power outage alerts, we'll keep you up-to-date with estimated restoration times as we fix the problem. Here's when we'll send you details about a current power outage:
1. When the power is out
We'll send an initial alert letting you know we're aware of the power outage in your Edmonton neighbourhood. The message may not be immediate as our crews are investigating the problem.
2. When we have updates about the power outage
We'll keep you updated on
why the power is out and an estimated time
when the power will be back on so you know approximately how long the power will be out and can plan accordingly.
3. When the power is back on
Once the power has been restored to all or most customers in your neighbourhood, you'll be notified. If you're still without power when you receive the alert, please check our
current power outage page to see if your area is listed. If you're not listed and still experiencing issues please call