Sign up for power outage alerts
Be the first to know why the power's out and when it will be back on. Get outage alert notifications right to your phone or email.
Learn more
Customers are usually the first to notice if a pole is smoldering or on fire, and call 911 to alert the fire department. EPCOR crews work with fire officials on scene to put out the flames and assess the outage.
Sometimes the fire itself will knock out power. At other times, EPCOR crews must turn off power to the area to fix the pole, or if there is the potential for the pole to fall over. Safety is always our first concern!
Depending on the intensity of the fire and what part of the pole was damaged, crews might need to: