Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Temperatures and electricity rates are rising. Cool off by switching to Encor by EPCOR.
As temperatures rise this summer, market electricity rates are also rising. If you’re on a floating-rate plan or the RRO (Regulated Rate Option), you will want to switch to a fixed-rate plan as soon as possible to keep more money in your pocket for summer fun.
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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).