Power
Water
Drainage
Natural Gas
After-Hours Emergencies
Phone: (705) 445-1800 option 7
Customer Service
Phone: (705) 445-1800Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m.
Other contact information
The Information on this Page Applies to:
We operate the water, and wastewater systems in Edmonton under Performance Based Regulation (PBR) which is reflected in the EPCOR Water Services Bylaw and EPCOR Drainage Services and Wastewater Treatment Bylaw. We submit a projected plan for our water and wastewater systems to City Council as a way to set future rates and forecast the important work we must complete to ensure we can continue delivering safe drinking water and reliable wastewater services to Edmontonians.
The PBR provides incentive to EPCOR to find efficiencies and reduce costs while maintaining established performance levels — ensuring accountability for delivering and maintaining reliable services in order to earn a fair return. This is similar to the model used by the Alberta Utilities Commission in regulating some natural gas and electric distribution utilities.
The PBR process is about supporting our city's growth and keeping rates fair and affordable for customers, while ensuring that reliable operations and maintenance of critical infrastructure is well-managed.
A key component of the planning and development process for our rates applications is engaging with customers to understand their values and priorities regarding water and wastewater services. This insight helps in determining capital and operational priorities, and customer service functions. What we learn through our engagement processes is reflected throughout our applications.
Our rates reflect the cost to provide clean, safe and reliable water and wastewaters services. We work carefully to ensure new rates are fair and affordable while addressing operational requirements and supporting investments that help safeguard public and environmental health and support our growing city's overall quality of life.
Current water rates and wastewater rates were approved by Edmonton City Council in 2021 and came into effect on April, 1, 2022.
The water rates are set until March 31, 2026. However, the wastewater rates expire one year earlier, on March 31, 2025.
There's a lot of important work that goes into determining rates. Find out more about the rate application process.How rates are set
EPCOR has filed an application with the City of Edmonton to set new wastewater rates for 2025 to 2027. Read our application.
Read our 2024 Wastewater Services PBR Reader's Guide for highlights of the full application.View the guide
Appendix A - Summary of Bylaw and Key Changes
Appendix B - Utility Committee Motions and Directives
Appendix C - Credit Rating Report
Appendix D - Return on Equity Report
Appendix E - Final 2020-2022 PBR Progress Reports
Appendix F - Wastewater Treatment Business Cases
Appendix G - Wastewater Collection Business Cases
Appendix H - Stakeholder Engagement Report
Appendix I - Corporate Costs Allocation Methodology
Appendix J - Integrated Operations and Shared Services Allocation Methodology
Appendix K-1 - 2023 Sanitary and Storm Drainage Cost of Service Study Final Report
Appendix K-2 - 2023 Wastewater Treatment Cost of Service Study Final Report
Appendix L - Lead Lag Studies
Appendix M - Depreciation Studies
Appendix N - Performance Based Regulation Background
Appendix O - Bill Comparison Report
Appendix P - Stormwater Management Rebate Program
As EPCOR’s regulator, written submissions for consideration related to our application must be directed to the City of Edmonton, and should be directed to:
The Office of the City Clerk 3rd Floor, City Hall 1 Sir Winston Churchill Square NW Edmonton AB T5J 2R7 Email: city.clerk@edmonton.ca | Fax: 780-496-8175
Submissions received by July 22, 2024 will be provided with a response. Submissions received after July 22, 2024 will be received for information.
A Utility Committee Meeting will be held on October 11, 2024 to discuss the application. Information about the meeting can be found at www.edmonton.ca/meetings.
Alternatively, you can submit your comments and feedback related to our wastewater application by emailing us at EPCORWastewaterPBR2024@epcor.com.
We operate the water, wastewater and drainage system in Edmonton under Performance Based Regulation (PBR) which is reflected in the City of Edmonton Waterworks Bylaw. We submit a projected plan for our water, wastewater and drainage systems to City Council as a way to set our future rates, and forecast the important work we must complete to ensure we continue delivering safe drinking water and reliable drainage and wastewater services at a fair rate to Edmontonians.
Our rates reflect the cost to provide water service to you based on your use of the water system. We work carefully to ensure new rates are fair and affordable while still addressing some operational requirements and supporting investment that will allow us to continue to provide clean, safe water and reliable service. We have consulted with Edmontonians to get their feedback on acceptable rates and investment priorities.
EPCOR has prepared a reader's guide to summarize the main changes proposed for the next few years. View guide
Our PBR applications are based on the same structure that is currently in place (for 2017 – 2021). Working with City Administration, we proposed to continue the five-year PBR period for Water (2022-2026), while adding a three-year period (2022-2024) for both Drainage and Wastewater Treatment (Gold Bar and the Clover Bar Bio-solids Recycling Facility) to disperse the effort to develop and review these documents across different time spans in the future.
Find out more information regarding the PBR progress report that was submitted to the City of Edmonton. Read the report
The rate changes as outlined in the 2021 Water, Wastewater and Drainage applications and as updated in the review process came into effect April 1, 2022.
There's a lot of important work that goes into determining rates. Find out more about the rate application process.Find out more
We swim in it, skate on it and use it for a wide variety of household needs. Water is essential to life. We work around the clock to ensure you have clean, safe water and wastewater services every time you turn on the tap or flush the toilet.Find out more
We swim in it, skate on it and use it for a wide variety of household needs. Water is essential to life. We work around the clock to ensure you have clean, safe water every time you turn on the tap.Find out more
We asked for your input and found out what was important to you. Find out the results of our engagement process.Find out more
Our planning process will allow us to move important infrastructure projects forward. From flood mitigation, to priority lead service line replacements to the installation of smart meters. Read more
Find out what these changes to our rates will mean for your upcoming residential utility bill.Read more
Your utility needs might be different depending on your business. Find out what this rate application means for commercial customers.Read more
There's a lot of important work that goes into determining rates. Find out more about the rate application process.Find out more
Read more about the PBR process and EPCOR’s long-term planning in our feature story: Striking the Right Balance.Striking the right balance
