How regulated rates are determined
Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity four months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.
The RRO rate on your bill will change each month, and can increase, decrease, or stay the same based on market conditions such as supply and demand, and seasonal temperatures. Read more about residential electricity rates.
Electricity supply is affected by:
- Generation plants being down for maintenance
- Limitations in getting electricity from its source to consumers
Electricity demand is affected by:
- The number of consumers
- Changes in how much electricity is being used by each customer
You can reduce the impact of RRO rate changes by:
To be eligible for the RRO, you need to:
- Be a residential or farm and irrigation customer
- Be a small business or commercial operation that uses less than 250,000 kWh of electricity per year
- Be 16 years of age or older