Phone (in Alberta only):
310-4300Toll-Free (ouside of Alberta):
Hours of operation and mailing address
The Information on this Page Applies to:
In Alberta, you have the power to choose how you buy electricity. Typically, you have 2 options: you can sign up with a competitive retailer, like
Encor by EPCOR, or you can choose to stay on the regulated rate option (RRO). It's up to you!
In Alberta, you have the power to choose how you buy electricity. It's your choice, you can either:
You have the opportunity to choose an option that best suits your needs. You can choose a competitive plan with a fixed or floating rate, or sign up for the RRO, an electricity rate with no contracts that reflects the current market price, and can change every month.
Encor has its perks. And it's easy. We've got promotions made just for you and
no obligation natural gas, electricity and green energy plans.
Sign up with Encor
If you choose not to sign up with a competitive retailer, your electricity will be with a regulated retailer on the regulated rate option (RRO). In Edmonton the RRO for power is EPCOR. Sign up for power and water service today!
Sign up for the RRO
Sign up with Encor
If you choose not to sign up with a competitive retailer, your electricity will be with a regulated retailer on the regulated rate option (RRO). Sign up for power service today!
Signing up for your power service is easy! You can sign up online using
My Account our online account management tool or contact Customer Service at
310-4300 (a toll free call anywhere in Alberta), or
1-800-667-2345 if you're calling from outside Alberta. Here's what we'll need:
Sign up in My Account
Learn more about the regulated rate option for power, who is eligible and how regulated rates are determined.
View the regulated electricity rates and fees for residential power service.
View the regulated electricity rates and fees for commercial power service.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).