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Account & Billing

Welcome to EPCOR

Manage Your Account Online

Online Billing With ebill

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How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Set up Automatic Bill Payments Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions and Support Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Financial Support Resources

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

Natural Gas Transition

New River & Desert Hills Water Filling Station

Welcome to EPCOR

Manage Your Account Online

Understanding Your Bill

Rates Know the Difference: Time of Use and Ultra-Low Overnight vs. Electricity Retailers Time of Use and Ultra Low Overnight Pricing Switching from Time-of-Use to Tiered or Ultra-Low Overnight Prices

Irrigation Customers Moving to Monthly Billing

Rates and Tariffs

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Quick Guide to EPCOR Customer Service and Support

Rate Applications

Opening, Moving or Ending Services

Final Read Request Form

Answering Your Questions About High Bills

Alberta Electricity Rebate

Products & Services

Water

Water Sign Up and Disconnect Water Sign Up Rates, Terms and Conditions Rates and Tariffs Rate Cases Delivering Water to You Bulk Water Fill Stations Water Quality Rate Applications Water, Wastewater and Drainage Rate Application Commercial Property Water Services Water Connections for Builders and Developers Landlord Information Rates, Terms and Conditions Water Service for New Homes and Developments Cross Connection Control Helpful Tips and Information Water Transmission and the 130 Pipeline Water Main Cleaning (Flushing) High Water Usage Protecting our Water: EPCOR's Source Water Protection Plan Approval to Operate Cross Connection Control Water Connections for Builders and Developers

Drainage

Flooding & Flood Prevention EPCOR Drainage Customer Service Rates, Terms and Conditions Water, Wastewater and Drainage Rate Application Drainage Connections for Builders and Developers Surface Drainage Problems Catch Basin and Manhole Cover Concerns Flood Mitigation

Power

Power Sign Up Service Connections Supply Mix Data Electricity Distributor Scorecard Understanding the Regulated Rate Option Rates, Fees and Tariffs Terms and Conditions Default Supply Landlord Information Services We Provide Code of Conduct Conditions of Service Joint Use Application Form Power Connections for Builders and Developers Generating Your Own Energy High Voltage Testing Services High Voltage Test Facility

New Connections for Builders & Developers

Infrastructure

Projects in Your Area Natural Gas Construction Regina Wastewater Treatment Plant Project

Encor by EPCOR for Your Home

Sign up for Encor Energy Plans Encor Energy Plans and Rates Encor Electricity Plans and Rates Encor Natural Gas Plans and Rates Chirp Green Energy Your Encor Bill Renew Your Energy Contract Moving? Transfer Your Encor Services Green Tips, Tricks and Gadgets EV on the Go With Encor by EPCOR Discover the Encor by EPCOR Difference Encor Promotions and Perks Alberta Government Rebates Encor Contract

Encor by EPCOR for Your Business

Encor Plans for Commercial Business Get a Quote for a Commercial Energy Plan Encor Plans for Small Business Smart Devices to Transform your Business

Natural Gas

Why Choose Natural Gas Where Can I Get Natural Gas Steps to Start Natural Gas Service Calculate Your Natural Gas Savings Sign Up Details Service Line Installation Requesting Natural Gas Services and Upgrades Natural Gas Rates Rates and Tariffs Rebates and Programs Excess Flow Valves Natural Gas Resources for HVAC Natural Gas for your Business Brockton Natural Gas Service

Infrastructure Development

EPCOR Technologies Inc. Infrastructure Partnering Solutions

Electric Vehicle Charging Station Funding Program

Outages & Safety

Outages

Current Outages and Alerts How We Respond to Outages Outage Preparedness and Prevention After an Outage

Safety

Safety at Home Safety at Work Safety in the Neighbourhood Natural Gas Leaks

What to Do in an Emergency

Power Line & Equipment Contacts Downed Power Lines

Learn & Explore

Value of Water

Why Your Water System Matters Are We Running Out Of Water? Water Conservation Help and Tips Delivering Quality and Value Keeping Your Water System Safe and Reliable Arizona - More Efficient Than You Might Realize Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey A Commitment to Water Quality Protecting our Water: EPCOR's Source Water Protection Plan Long Term Planning World Water Day

Understanding Wastewater

Efficiency & Conservation

Inside Your Home Outside Your Home Rebate Programs Energy Programs

How It Works

Meters

About Our Drainage System

Causes of Sewer Backups Storm Sewers Sanitary Sewers Edmonton's Combined Sewer System Sewer Pumps Sources of Sewer Odour

Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High Glass of the Sask

Planning For The Future Of Our Electrical Grid

Seasonal Home Maintenance

Fats, Oils & Grease: Store It, Dont Pour It

Franchises

About EPCOR

Careers

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News & Announcements

Customer Newsletters Customer Notices Our Response To COVID-19: For Canadian Customers San Tan District Rio Verde Foothills Our Stories

Community Investment

Charitable Donations Sponsorships in Edmonton Our Partners Volunteering Sponsorships Outside of Edmonton

Working With EPCOR

Contractors & Suppliers Electricity Retailers Bidding Opportunities

Who We Are and What We Do

About Our Company Vision, Values and Purpose Corporate Governance Environment and Climate Change Health and Safety Community Engagement and Support Our People Serving Our Customers Sustainability Reporting The Long-Term Plan

Contact

Emergencies

Contact us

Customer Service: (519) 773-5321
Emergencies (24/7): (519) 773-5321
Email: gas@epcor.com

Other contact information

Hours of Operation

Monday to Friday 8 a.m. - 4 p.m.
Saturday, Sunday & Stat Holidays Closed

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Communities

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Edmonton contact details

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Call us

Emergencies

Power, Water, Drainage (EPCOR): (780) 412-4500
Natural Gas (ATCO Gas): (780) 420-5585

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

Corporate switchboard

Phone: (780) 412-3414

Monday to Friday: 8am- 4:30pm
Weekends & stat holidays: closed

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
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View your statement online
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Mailing address

Bill payments

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence

EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).