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French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Alberta
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Ontario

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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Alberta
British Columbia
Ontario

Go to the Canada home page where you'll see information about our company.

Select a region for customized content and rates
Arizona
New Mexico
Texas

Go to the United States home page where you'll see information about our company.
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About EPCOR
Careers
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About EPCOR
Careers
Sustainability and Community
News
Do Business With Us
Contact us

Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

Canada Post service disruption

At EPCOR, we're committed to keeping you informed about matters related to your account and providing uninterrupted service.

Access and manage your account online 24/7 to avoid delayed bills during a potential Canada Post strike. Learn more.

Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holid​ays: closed​​
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayWednesday, January 1, 2025
Family DayMonday, February 17, 2025
Good FridayFriday, April 18, 2025
Easter MondayMonday, April 21, 2025
Victoria DayMonday, May 19, 2025
Canada DayTuesday, July 1, 2025
Heritage DayMonday, August 4, 2025
Labour DayMonday, September 1, 2025
National Day for Truth and ReconciliationTuesday, September 30, 2025
ThanksgivingMonday, October 13, 2025
Remembrance DayTuesday, November 11, 2025
Christmas DayThursday, December 25, 2025
Boxing DayFriday, December 26, 2025

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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