Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
If you are working within 7 metres of our overhead power equipment or digging within 1 metre of underground distribution power equipment*, please take the time to do it safely. Follow the safe work Alberta guidelines and make sure you are familiar with the Alberta safety codes specifically related to overhead power lines and underground cables from the Alberta Occupational Health and Safety Code.
*If you are working within 5 metres of underground transmission power lines, please contact the EPCOR Transmission group at the phone number indicated on your locate sheet.
Join a session
We provide online resources for learning how to work safely around overhead and underground equipment in this section of our website specifically:
Our Safety Codes Officers can come to your worksite free of charge and provide you with information on what you can do to keep your crew safe around power equipment. If your work requires:
Call Power Trouble and ask for a referral to a Safety Codes Officer.
Ph: (780) 412-4500
Note: Due to the current COVID-19 Pandemic, we are offering these sessions virtually to people working within the City of Edmonton.
We offer an awareness session that helps to increase your team's awareness of the hazards involved in working around power equipment. Topics included in the presentation:
Set up a session for your team by calling Power Emergencies at (780) 412-4500 and ask for a referral to a Public Safety Advisor.
Alberta Occupational Health and Safety Code, Part 17 Overhead Power Lines, Safe limit of approach distances (Section 225). (1) An employer must contact the power line operator BEFORE work is done or equipment is operated within 7.0 metres of an energized overhead power line.
Alberta Electrical and Utility Code (AEUC), Excavation work in the vicinity of underground power lines (Section 2-020).