Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
If you want to know if the power is out in your area and when electricity will come back on, check our current outages map. We provide an estimate of when we expect to have the power back on.
Current power outages map
If you are experiencing a sudden loss of water or water pressure, view our water outage and impact map. Whether it's a water main break or planned construction we have up to date information for you.
Current water outages and impacts
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If you want to know when will electricity come back on, the list of current and planned outages on the map will provide an estimate of when we expect to have the power back on.
Learn more about power outages in your area
Report an outage in Collingwood and area. If you are experiencing an interruption in your electricity service, report an outage and we will work to get your power restored as soon as possible.
Report an outage in your area
Sign up for power outage alerts. We'll text you about the power being out, a time estimate of when we think power will be restored, why power went out, and when it comes back on.
SIGN UP FOR POWER OUTAGEALERTS IN EDMONTON
One of the most common causes of a water outage is a water main break. Here are some important info about water main breaks, including signs, causes, and impacts on your water service.
About water main breaks
Security lights are used throughout the city for safety purposes. If you are experiencing problems with a security light on your property, use this form to report an issue.
Report security light issues
Watering restrictions are implemented when water demand exceeds the capacity of the local treated water supply.
If you are experiencing issues with the water or sewer service in your home, we have some tips on how you can determine where the problem may be coming from and the actions you need to fix it.
If you have an after hours emergency call us. As soon as we know about the electricity outage, we can send our crews to fix it.Call (705) 445-1800 - Option 7
When water goes out, we're working to restore water as quickly and as safely as possible. Please report any outages or other water trouble in your district to 1-800-383-0834, 24 hours a day, 7 days a week.
View current water outages
If you see a power or water emergency please report it by calling our 24/7 emergency line.
Call us at (780) 412-4500
View FortisAlberta's outage map
