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EPCOR is installing water meter reading devices‒also called Advanced Metering Infrastructure or AMI‒on most water meters in Edmonton. These devices will remotely provide accurate, timely water consumption information in a safer and more environmentally-friendly way.
Water meters are located inside homes and properties, usually in the basement. To install the devices, customers will need to schedule appointments with our installation provider, Neptune Technology Group. View the map below to find out when installations will begin in your zone.
View the map below to find out what zone you are in and when your home or business will receive its new water meter reading device:
If you aren't sure which zone you are in, enter your address to zoom into your neighborhood.
When installations are starting in your neighborhood, you will receive the following:
The AMI device will look like one of the below configurations, depending on the type of water meter currently installed in your home.
Advanced Metering Infrastructure (AMI) is an automated meter reading technology that is now an industry standard for efficient meter reading for many utility providers. These devices will gather water usage data automatically without the need for EPCOR to enter your property each month to obtain a meter reading.
Most EPCOR customers will be getting the new AMI devices in their homes or business by 2025. We will notify property owners when their installation period is set to begin. You can view the map above to see when installations are scheduled to begin in your area.
An AMI meter reading device will be installed on the water meter in your home or business. The device connects to your water meter and sends data to our EPCOR billing system through a low frequency radio signal using the advanced metering system already in place with our power meters.
Most water meter reading devices currently installed in homes and businesses in Edmonton are part of an aging meter reading system that is reaching the end of its life cycle and is due for replacement. AMI infrastructure is quickly becoming the industry standard for water meters across North America to increase efficiency and operations and provide additional insight into water usage.
There are no out-of-pocket costs to customers for the new AMI devices or installation.
If you have a non-standard meter reading device and decline the installation of a standard meter reading device, a monthly fee of $49.03 will be applied to your account for the costs associated with manually reading the meter at your location. Additionally, a one-time fee of $200.00 will be applied to your account to cover the costs of installing a new, non-standard water meter and meter reading device.
If you choose a non-standard metering device, please keep in mind we will need easy access to the touchpad installed on the exterior of your home each month to read your meter.
EPCOR is currently installing the devices throughout the City of Edmonton. Customers will be able to access their consumption data to help make decisions about water use at a later date once all installations are complete and EPCOR has developed the format for how data will be reported back to customers.
EPCOR has hired Neptune Technology Group to complete the AMI device installations. Since most water meters in Edmonton are located in the customer’s basement, customers will need to book an appointment online through Neptune Technology Group to complete the installation in their home.
You can book your appointment by visiting epcor.watermeterappt.com or by calling 1-800-667-4387.
EPCOR will send out a notification through your bill one month before installations are beginning in your area. You will also receive notices from our installation contractor, Neptune Technology Group.
You can also view the map above to see which zone your neighborhood is in and when installations will start. Once we are in your assigned zone (see map above), you can book an appointment by visiting epcor.watermeterappt.com or by calling 1-800-667-4387.
Your water service will stay on during installation unless we need to replace or repair your current water meter.
There is no charge for a water meter reading device or for its installation. When you are booking your appointment, we will not ask for credit card information or ask for payment by e-transfer, bit coin or kiosk payments, and you will not be charged a booking fee.
It is important to note, however, that homeowners are responsible for ensuring that their internal water pipes are in good condition and the meter is fully accessible in order to facilitate installation. As part of this responsibility, homeowners may have to incur costs associated with preparing the meter area for installation. For additional information, refer to the EPCOR Water Services Bylaw (Section 8.1, b) or contact EPCOR directly at 310-4300.
A crawl space is an area of limited height, typically found under your floor or roof. Water meters can occasionally be found in these spaces, or an installer may have to pass through such a space to gain access to the water meter. If the entry access to your water meter is less than 4 feet from floor to ceiling, the installer’s entire body needs to enter the limited space to complete the job.
We take your privacy very seriously. Identifiable customer information like your name, address, account number, etc. is not stored within the meter — only your water consumption data and a unique code that identifies the transmitter is stored. To provide further security, data is encrypted before it is sent to us. Our water AMI devices will share information through the same system our power meters use, which uses the same encryption technology used by many Canadian financial institutions.