Power310-9473Strathmore
Water(403) 934-9440
Drainage
Natural Gas1-800-511-3447Strathmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 934-9440Fax (403) 934-0085
This information doesn't apply to your selected location (Strathmore). View the Learn & Explore page for Strathmore or change your location.
When the lights go out unexpectedly, everyone wants to know: what happened?
There are many causes of power outages, with weather and cable faults being, by far, the two most common.
So what exactly is a "cable fault"? We asked Cableman Jeff.
A cable fault is when the insulation of a power cable deteriorates enough that it's no longer able to contain the voltage, causing a short.
Basically, it's a hole, or a crack, burning through the cable.
Check out what a cable fault looks like. Click on the images above.
Faults are easily identifiable on aerial wires, but what about on cables buried three feet underground?
A two-man crew uses a special vehicle — the only one in the EPCOR fleet — called a fault locator truck (a.k.a. the "thumper truck") to pinpoint where a cable fault is underground.