Customer Service And Billing

Updated: June 18, 2021

Effects of the COVID-19 pandemic created many challenges, including impacts to individuals and businesses whose incomes were disrupted. In partnership with the Government of Alberta and the municipalities we serve, residential, small commercial and farm customers who experienced difficulties paying their utility bills had the option to participate in a 90-day Utility Payment Deferral Program, which concluded on June 18, 2020. Customers who participated in the program had until June 18, 2021 to repay deferred amounts.

How we will work with you

We understand these are challenging times, and EPCOR is committed to ensuring residents have the assistance they need as Alberta's economy relaunches.

We encourage customers who have outstanding balances to contact us at 310-4300, so we can review their accounts with them and help set up payment arrangements that will work for them going forward. Customers who do not contact EPCOR will be subject to the normal collection process and late fees will be applicable going forward on any past due balances.

If you are having trouble paying your bills

If you're having difficulty paying your utility bill, we encourage you to contact us as soon as possible. Our team is here to help. We will work with you to find payment arrangements that work for you, and we can also direct you towards other financial support available if needed.

Online tools available to you

During these challenging times, we don't want you to worry about your utility services so we have a number of online tools and resources available to help you.

Manage your account with My Account

Many organizations are responding to the COVID-19 outbreak, causing phone systems across the province to become strained. If you need to contact us regarding regular account services, we encourage you to log into My Account to avoid any delays you may experience calling our customer service centre. Here are some of the things you can do in My Account: