Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
Sign up for ebill
Set up Edmonton power outage alerts
View your statement online
Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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