Contact us in Edmonton

Contact EPCOR for emergencies & customer service support or manage your utility services with My Account, our 24/7 self-serve online portal.

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Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

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Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holidays: closed
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Wednesday, January 1, 2025
Family Day	Monday, February 17, 2025
Good Friday	Friday, April 18, 2025
Easter Monday	Monday, April 21, 2025
Victoria Day	Monday, May 19, 2025
Canada Day	Tuesday, July 1, 2025
Heritage Day	Monday, August 4, 2025
Labour Day	Monday, September 1, 2025
National Day for Truth and Reconciliation	Tuesday, September 30, 2025
Thanksgiving	Monday, October 13, 2025
Remembrance Day	Tuesday, November 11, 2025
Christmas Day	Thursday, December 25, 2025
Boxing Day	Friday, December 26, 2025

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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