Welcome to EPCOR Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.
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Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.

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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Select a region for customized content and rates

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Start services for your home

If you need utility services for your home, EPCOR's got you covered. We aim to make the process easy for you. Ready to get to know each other? Sign up for one or several of our services today. 

ON THIS PAGE

Electricity, water, and natural gas services

If you need utility services for your home, EPCOR's got you covered. We aim to make the process easy for you. Sign up today for one or more of our services.  

Electricity options

In Alberta, you aren't stuck with one rate. You have choice. Compare RRO rates with rates from Encor, our competitive retailer. Find an option that fits your life.

Fixed electricity
5 year term
  • Provided by Encor by EPCOR

  • Stable rate that stays the same

  • Competitive fixed rates that make your energy more affordable

  • Change or cancel your contract anytime, penalty free

  • Eligible for year-round perks

Floating electricity
5 year term
  • Provided by Encor by EPCOR

  • Floating rates change monthly

  • Works for households who can afford fluctuations in energy costs

  • Change or cancel your contract anytime, penalty free

  • Eligible for year-round perks

Regulated Rate Option
(RRO)
  • Provided by EPCOR

  • Rates change monthly

  • No contract necessary

  • Approved RRO market electricity rate

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Natural gas options

You like our electricity options? Get more of a good thing by signing up for natural gas with Encor. Bundle both and get one-bill service.

Fixed natural gas
5 year term
  • Provided by Encor by EPCOR

  • Stable rate that stays the same

  • Competitive fixed rates that make your energy more affordable

  • Change or cancel your contract anytime, penalty free

  • Eligible for year-round perks

Floating natural gas
5 year term
  • Provided by Encor by EPCOR

  • Floating rates change monthly

  • Works for households who can afford fluctuations in energy costs

  • Change or cancel your contract anytime, penalty free

  • Eligible for year-round perks

Water and wastewater

In Edmonton, we are your water services provider. Let's get to know each other. Sign up to get reliable water service to your home.

Water services
Treatment and collection
  • Provided by EPCOR

  • Safe and reliable water

  • No contract necessary

Sign up for services

Ready to get started? You can sign up online for one or all services you need. Log in to My Account to start services for your home.  

|   HELP CENTRE

Confused about energy in Alberta?

Let us break it down for you.

What's the difference between Encor and EPCOR?

Are Encor and EPCOR the same company? Yes and no.

Yes. We are part of the same family and share the same values. We also share the same customer service representatives. So when you call us, you get a one-stop customer service shop.

No. We offer you different services. Check it out:

EPCOR services

  • Provides water services in the Edmonton area
  • Offers the regulated rate option (RRO) for electricity

Encor by EPCOR services

  • Offers competitive rate plans (fixed or floating) for:
    • Electricity
    • Natural gas
  • Offers the option to green your energy 

What's it to you? Together, as EPCOR and Encor, we provide you more choice in Alberta's energy market. And more choice, is always a good thing.

Regulated vs. competitive energy

In Alberta, you have choice. You can pick if you pay the regulated market price for electricity (RRO) or a competitive rate with a retailer like Encor.

So what's the difference?

Regulated

An regulated rate is based on the market and changes month to month.

As a retailer and wires company, we buy energy from the competitive wholesale market and deliver it to your home or business. Your rate is based on supply and demand in the marketplace. This means your monthly rate will change month to month based on the market conditions when your electricity is bought. This rate is reviewed and approved by the Alberta Utilities Commission (AUC).

Competitive

A competitive rate can be fixed or variable and are subject to a contract.

With a competitive retailer like Encor by EPCOR, you pay a deregulated fixed or variable rate.

A fixed rate locks in the rate you pay for energy for a set amount of time, usually 1-5 years. A fixed rate gives you the certainty of a stable electricity price for the term of your energy plan. While the market rises and falls, your price remains the same.  

A variable rate, sometimes called floating, changes monthly with market prices. Your bill will rise and fall to reflect market changes.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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