Your energy explained

We hear you - between the acronyms, confusing bills and fluctuating energy market it can be difficult to understand what it all means for you. But a good grasp of the basics can help you make smart energy choices and save you big.

Energy 101

In Alberta, we have what's referred to as a deregulated electricity and gas market, which means that you have the freedom to choose an energy retailer for your utilities.

Those who do not have a contract with a competitive retailer, are automatically placed on the Regulated Rate Option (RRO), also known as the default energy supply option. The regulated rate reflects the current market conditions and is available to customers who have not signed up with a competitive retailer like Encor by EPCOR.

For some Albertans, EPCOR Energy Alberta is the RRO energy supply provider and the rate they receive is based on the market price of electricity in Alberta. It is important to note that the RRO rate fluctuates based on supply and demand across the province.

The RRO is:

A fluctuating rate that changes with the market month to month.
A rate Albertan's pay if they're not on a competitive energy plan or contract.
A rate that is reviewed and approved by the Alberta Utilities Commission.

What’s the difference between EPCOR and Encor?

We’re glad you asked! EPCOR offers consumers two utility service options: Encor (the competitive rate option) and EPCOR Energy Alberta (the Regulated Rate Option or RRO). Although both energy retailers are part of the same parent company, Encor provides both fixed and floating rates (variable) for electricity and natural gas with plans that you’re not locked into and that you can cancel anytime without penalty.

The choice is yours

While the RRO provides regulated electricity supply, customers in Alberta have additional choices when it comes to their energy plans. These choices allow customers to explore competitive offers from retailers like Encor, where they can tailor their plan to meet their home or business's specific needs. Basically, you can get the same energy at a better rate.

Switch to Encor by EPCOR

Switch to an Encor by EPCOR fixed rate for your electricty and you could start saving. You can change or cancel anytime without penalty.

How do I know if I'm on the RRO or a Competitive Energy Plan?

Many people don't know that they are on the RRO rate, and don’t realize they could be getting the same energy at a lower rate by making the switch to Encor by EPCOR.

To confirm what rate you're on, take a look at your bill.

If you see "REGULATED" or "RRO" on your bill, then you're on the RRO with a regulated retailer. Currently fixed electricity rates are more competitive than the RRO rate. So if you switch to a fixed electricity plan you could be saving money.

If you see anything that indicates a bundle or rate plan such as "GUARANTEED RATE POWER (5 YR)" on your bill, that means you’re on a fixed rate plan with a competitive retailer and you're already saving money!

How you can save money on your energy bills with Encor by EPCOR

Which rate is right for me?

We understand that every customer is unique. That’s why we provide flexible options that align with your values and preferences. Whether you prioritize cost savings, or prefer to take risks, we have a plan for you.

Understand your bill

Your energy bill may seem complicated. You might be wondering what the transmission and distribution charges are, what a kWh is and how it's calculated, but once you understand what you're looking at, you can be making strides towards big savings.

Switch now and start saving

Switching your energy provider is easy as 1-2-3. Wanna see? Energy made carefree.

Ways to save on your energy bill

Now that you're an energy bill reading expert, let's help you find ways to cut costs and save on your next bill.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).