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Set up EPCOR automatic bill payments online

Set up automatic bill payments online and never worry about a late payment again! With EPCOR My Account, and a few easy steps, you can have your EPCOR bill automatically paid through your bank account or credit card each month. All residential and commercial customers can sign up for automatic bill payments. The Automatic Withdrawal option is not available if you are already on an installment plan.

Before signing up:

  • Register for EPCOR My Account. Your online account gives you the ability to manage your EPCOR services and bill payments.
  • Determine which automatic payment option you prefer to set up. Either EPCOR Automatic Withdrawal or a recurring credit card payment.
  • Once you have signed up, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you have selected.
  • Continue to pay your monthly bill until it shows your balance is paid by Automatic Withdrawal and the date it will be withdrawn.

 

  Keep your payment option in good standing

Your payment will be withdrawn from your bank account or charged to your credit card on the due date of your bill. This will be confirmed when you see "AUTO WITHDRAWAL" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.

Once your automatic payments have been confirmed, you must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.

If you have questions please contact us by email at payments@epcor.com

 

EPCOR Automatic Withdrawal

Pay your EPCOR bill automatically through your bank each month.

Set up EPCOR automatic withdrawal

Recurring payments by credit card

Make an EPCOR bill payment automatically by credit card each month.

Set up recurring payments by credit card

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  EPCOR Automatic Withdrawal

Enjoy the convenience of automatic payments with EPCOR Automatic Withdrawal (AW). Sign up to have your utility bill automatically paid every month from your bank account. On the billing due date, the amount of your bill will be withdrawn from your bank account and credited to your EPCOR Account. Review EPCOR Automatic Withdrawal terms and conditions.

To pay your bill automatically from your bank account, you have the following options:

Sign up for automatic payment withdrawal online:

  1. Log in to My Account.
  2. Under Manage Accounts, select Automatic Bank Withdrawals. If you have multiple accounts, ensure you select the account you are setting up automatic bill payments for. 
  3. Have your banking information handy to complete your registration. If you aren't sure how to read your cheque, we've provided an example below to help you find your banking information.

Register for automatic payment withdrawal by mail:

  1. Complete the payment option form and follow the instructions provided on the form.
  2. Select the Automatic Withdrawal Plan to have your monthly bill payment debited from your bank account.
  3. Include a void cheque or have your bank provide verified information with your completed application. Keep a copy of the form for your records.

If your banking information changes

Simply advise us in writing along with a void cheque or bank verified statement that displays the new bank account number. We must receive that information at least 5 days prior to your next payment withdrawal date.

 

Where to find bank information on your cheque

To set up automatic withdrawal from your bank account, we'll need your branch transit number, financial institution number, and account number. To help you find this on your cheque we have provided an example. Keep in mind:

  • The numbers you need will be at the bottom of your cheque.
  • The Transit / Branch number will be 5 digits.
  • The Bank / Financial Institution number is always 3 digits.
  • Find your Account numbers to the right of your transit and financial institution numbers. Account numbers are a minimum of 7 digits and may be up to 12 digits long.
  • Some banks, like TD, have a designation number that should be included as part of the account number.

Avoid entry errors - don't use spaces or dashes and double check to ensure you entered numbers in the correct order.

 

  Recurring bill payments by credit card

Save time and set up recurring bill payments with your credit card using your EPCOR online account. Have one less thing to worry about each month! Once successfully enrolled your VISA, MasterCard or Visa Debit will be charged monthly on the billing due date, and your EPCOR account will be credited. To set up EPCOR credit card payments online:

  1. Log in to My Account.
  2. Under Manage Accounts select the account for which you'd like to make a payment, then select Credit Card Payments.
  3. Have your credit card information handy and choose Recurring Credit Card Payments.
  4. Follow the steps until you see your recurring payment setup was successful.

Note: You will be transferred to our secure third-party vendor to complete the recurring payment setup. Credit card payments are subject to an additional fee paid to our third party processing vendor, KUBRA.

If your credit card information changes

Simply update your new credit card information through My Account at least 2 business days prior to your next payment withdrawal date.  

Want to pay your bill today? Make a one-time credit card payment online.

 

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  A note about paying with your credit card

If you choose to pay by credit card, there will be a small fee applied by our third party vendor, KUBRA. Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, this service fee is only applied to customers who choose the credit card payment service. The service fee is set by, and paid to, our third party vendor and applied as follows:

  • Visa and MasterCard payments have a service fee of 1.75%.
  • Visa Debit card payments have a service fee of 0.75%.​

 

 

 


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

 

Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.

You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.

Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com along with your direct deposit form. Alternatively, please bring your direct deposit form or void cheque into our Collingwood office, and we would be happy to get you set up.

Visit our office at:
EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

Choose a plan for your lifestyle

We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:

Equal payment plan

We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption.  Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.

Variable payment plan

We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.

Never miss a bill payment

Set up automatic bill payments and never miss a payment again! Your monthly EPCOR bill will be conveniently withdrawn from your bank account or charged to your credit card on the billing due date and automatically credited to your EPCOR account. 

Sign up today