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Door-to-door sales alert

We've had complaints about door-to-door sales calls. Reports suggest that customers in Edmonton are being approached at the door about their water quality. The person may promote the sale of water filters and suggest they can save the customer money on their EPCOR bill. They may also suggest they are affiliated with EPCOR.

EPCOR does not do door-to-door sales. We also do not ask for your personal identification, utility bills, credit card or any other private documentation at your door.

EPCOR only comes to your door for operational purposes, such as:

  • Responding to power or water outages, or water main breaks.
  • Meter reading or pre-scheduled meter retirements, changes or inspections.
  • Water quality testing.
  • Cross connection control inspections. (For commercial customers only.)
  • Sharing information about utility projects being proposed in your neighbourhood.

If an EPCOR representative comes to your door, they will always have an EPCOR ID badge. They will also be wearing EPCOR clothing, have an EPCOR business card and may possibly be driving an EPCOR-branded vehicle.

Report suspicious activity

If you think you've been contacted or visited on a suspicious matter, here's what you should do:

  • End the suspicious phone call or door visit as quickly as possible.
  • Don't disclose your personal information or your EPCOR account details.
  • Never disclose your credit card information.
  • Report suspicious activity. Call our Customer Service line at 310-4300 (in Alberta).

  • Ask to see the person's company ID. You can verify whether they are an EPCOR employee by calling 1-866-372-6755.

  • Visit the Better Business Bureau website for more information on scams and how to report them.

  • Learn more about how we do business.