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Power (EPCOR): (780) 412-4500
Water: (780) 412-6800
Drainage: 311
Natural Gas (ATCO Gas): (780) 420-5585

​Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345
Online: Submit our online form 

Hours of Operation
Monday to Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 4:30 p.m.
Sunday and statutory holidays: closed

​Mailing address

Bill Payments
P.O. Box 500
Edmonton, AB T5J 3Y3

2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Corporate switchboard

Phone: (780) 412-3414

Hours of operation
Monday to Friday: 8 a.m. - 4:30 p.m.
Weekends and statutory holidays: closed


About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit or call 310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.