Other contact information
Monday to Friday
8 a.m. - 4 p.m.Saturday, Sunday & Stat Holidays
The Information on this Page Applies to:
Restoration work is typically scheduled during the summer months and is dependent upon weather conditions. You can expect to see our crews out between May and October.
No EPCOR crews are not able to turn on the water at the property.
All new or renewed private water service lines 40mm (1½ inches) in diameter or larger must be flushed and disinfected before we can turn the water on for construction use and/or public consumption. An accredited laboratory must also perform bacteriological testing on samples taken from the newly installed or renewed service line.
Here are the steps to follow to get the water turned on:
Contact our water dispatch by phone at
(780) 412-4500 to temporarily turn on your water to flush and collect samples, then off again. Sampling bottles can be picked up at an accredited laboratory.
Flush the water service with potable water. Remove loose debris and dirt that may have entered during construction until the water runs clear.
After flushing, take a bacteriological sample. The samples must be submitted to an accredited provincial laboratory for analysis.
Email or fax us proof of satisfactory bacteriological test results. Include the exact service location. The test results must be certified, signed and stamped by the owner's consulting engineer or professional technologist.
Once we receive the proper results, request for the water service to be turned on. Please allow for 48 hours advanced notice.
EPCOR crews will be looking for a physical identifier left by the builder/developer. Typically it is a 2”x4” at the private service line stub that extends above ground to show the location of the service.
Some of the work done by a builder/developer may create extra costs for EPCOR Crews. These include:
Kitec tubing being spooled underground
Private Manholes not pumped out
Private Sanitary/Storm lines not pumped out
Garage, Driveway or foundation's built in close proximity to the install location
EPCOR survey stakes are knocked down
No physical identifier left by developer for service location
Backfill is not adequate
Careful attention to the terms and conditions listed on the service line approval from EPCOR will help a builder/developer minimize additional costs.
To ensure a reliable supply of power, there are clearance requirements for all electrical equipment throughout Alberta. Clearance requirements are set by your local utility and help to ensure vegetation, like trees and bushes, does not grow into powerlines and disrupt electricity services in the area.
Also, for the safety of our employees who need to work in and around the equipment, we ask that access to the equipment is not hindered in anyway by landscaping (i.e. fences, large rocks or boulders, or smaller rocks that some could trip on).
For more information, visit
clearance requirements for power equipment.
If a power service line is crossing your property from an EPCOR power pole, please contact EPCOR's Customer Engineering Services at
(780) 412-3128 or
CES@epcor.com to inquire about an overhead service line relocation. In your request, please indicate whether or not you are asking to have the power service line to your or your neighbour's relocated.
Once we receive your request, we will look at all available options to relocate the service line. Please note these options may require infrastructure upgrades in the alley/street. If infrastructure upgrades are required, a minimum 16 week lead time will be required to have the overhead power line safely relocated according to EPCOR Standards.
If the service power line you are requesting be moved is
the service line to your property, you have the following options:
Note: There may be costs associated with the relocation of EPCOR assets.
Contact the City of Edmonton to discuss your plans and if you will require a development permit. Find more
information on the City's permitting process.
Once it is determined that you do NOT require a permit, or your development permit has been reviewed, please contact
CES@epcor.com regarding the move.
Note: There will be costs associated with the relocation of EPCOR Assets.
Please allow 16 week minimum lead time to for us to review the assets that will be in the way once your build is complete. This time allows us to safely relocate the asset according to EPCOR Standards.
Note: If your new build requires additional power, please
apply for a power service upgrade here.
You can contact Utility Safety Partners at
utilitysafety.ca to have the utilities on your property located.
Power lines can be raised within limits set out in the Canadian Electrical Code and EPCOR Customer Connection Guide.
To raise your service mast, please contact an electrical contractor for this work and to pull the required permits with the City of Edmonton. Homeowners are responsible for everything directly below the service attachment (where the overhead line attaches to the building).
Note: We require a certain amount of slack in overhead power lines for various reasons (i.e. adverse weather, Alberta Electrical Utility Code).
If trimming your tree or shrub requires you to work within 7 metres of an overhead power line, call us at (780) 412-4500 and request a Safety Codes consultation. We can help provide guidance about working safely in close proximity to power lines and other electrical equipment.
If your tree is within 1 m of the service line running from the power pole to your home. Simply fill out the
request a tree trimming form or call (780) 412-4500. We will temporarily disconnect the power to the service line so that you, or your contractor, can safely trim the tree.
Once you've completed the trimming or removal, give us a call back at (780) 412-4500 and well come and reconnect your power.
information regarding tree trimming.
As the property owner, you are responsible for any underground utility service cables that run from your property line up to and including your power meter socket. These lines, most commonly underground cables, would have been installed by the builder or developer when your property was built.
Ordinarily, the electrical service cable to your home operates for many years without a problem—unless a cable fault occurs.
Find more information about homeowner responsibilities and how to repair a cable fault.
Note: EPCOR owns and maintains the power meter at your location.
It is our responsibility to maintain the overhead power service line. However, as the homeowner, you are responsible for preventing any obstructions (e.g. tree or shrub growing within 1 m of the line) to the service line.
Property owners are responsible for all components attached and within the home besides the meter itself.
Note: EPCOR also owns and maintains the power meter at your location.
Any costs associated with connecting your site to the electricity grid will be outlined in the estimate provided by your EPCOR representative. Payments for this work can be made by cheque or electronic funds transfer. If you chose to pay by cheque, please make it out to "EPCOR Distribution."
A temporary service can be arranged to allow customers to have power during the construction phase of a project. This type of service is only available for up to 1 year.
If you require temporary services, please refer to the
Customer Connection Guide.
For further information on your specific project, contact EDTI Customer Engineering Services at
For safety reasons, it is important to notify EPCOR if you are upgrading the electrical system on your site. Knowing your plans allows us to ensure the electrical grid in your area is able to handle the additional usage.
You can set up an appointment for our crew to turn off the power supply at your site, so the upgrade work can be done safely by calling our Customer Care line at
(780) 412-3288 or email at
Designing electrical systems can be complex and many property owners hire a consultant to help them determine what is required. In Alberta, the Personal Information Protection Act (PIPA) requires EPCOR Distribution and Transmission Inc. to protect customer information.If a landowner chooses to hire a consultant, the consultant will require access to details of the project and be making decisions about the landowner's electrical system. The
Third-Party Authorization form allows EPCOR to provide the consultant with the project details and work with them to make necessary changes to the project on the landowner's behalf.
Before contacting EPCOR, please have a Qualified Electrician or Electrical Contractor complete a service load calculation for your property. This calculation will establish the service size requirements for your property and help us determine if an upgrade is necessary.
If it is determined a service upgrade is necessary, you can
apply for power service upgrade here.
You can check the level of power service coming into your property two ways:
If you need to upgrade the electrical system in your home, find a qualified electrician and follow our process for renovations.
The 200A on the EPCOR power meter means that the meter can read up to 200 Amps. It does NOT mean there is a 200A power service coming into your property.
You can check the level of power service coming into your property two ways:
To schedule a power service disconnect and/or reconnect, contact our Customer Care team at
(780) 412-3288 or
Note: If your power reconnection request is due to a service upgrade, your site will need to pass its power service inspection with the City of Edmonton in order for EPCOR to safely reconnect power.
If your permits have passed the City of Edmonton electrical service inspection and you do NOT have an existing service currently energized, please reach out to the retailer of your choice to initiate having a power meter installed on your home.
If you have an existing power service at your site that is currently energized and are being billed for power, please reach out to EPCOR Customer Care at
(780) 412-3288 or
email@example.com to schedule a power disconnect of your existing and/or a reconnect of your new power service.
If both lots require power service, ensure your electrician completes a service load calculation for each lot and that you apply for the correct service type with EPCOR. Your electrician or consultant will be able to help you determine which service to apply for.
If the service power line for one lot crosses the property line for the other lot (as shown in the diagram below), a power easement (Utility Right of Way) is required for the lot it is crossing.
Once you have the service calculations, you can
apply for power service here.
It is your responsibility to apply for an Electrical Permit with the City of Edmonton.
During the design and permitting process, EPCOR looks at the best way to support your electricity needs while maintaining power reliability in the area.
Once a design plan is in place, we look at what obstructions or other potential infrastructure is in the area (e.g. roads, pipelines, railway, etc.). From there we obtain permits to build powerlines in the area and make any necessary adjustments resulting from the permitting process.
Here are some common approval requirements and their typical timeframes:
For the safety of everyone at your site and our crews, EPCOR will not connect your location to the electricity grid until we receive notification from the City of Edmonton that your site has passed its electrical inspection.
To check on the status of your permit or inspection, please contact the Inspections Group at 780-454-5048
Note: for customers with 100 or 150 Amp services, you may need to forward the final City of Edmonton electrical inspection report to your EPCOR Representative.
The site is not accessible for EPCOR crews. See our
Site Ready Checklist for more information.
To extend electrical service to a new site, we need to add equipment onto the electrical system. Depending on your request, we may also need to upgrade service in your area make sure we are able to meet your needs.
We share the cost of adding power distribution and transmission infrastructure with the requesting customer. How much EPCOR invests in new services or upgrades for customers is outlined in Schedule A of our Terms and Conditions for Distribution Connection Services.
Any costs associated with connecting your site to the electrical grid will be outlined in the estimate provided by your EPCOR representative.
If your site is an apartment or condo, here is what needs to be in place in order for us to be able to connect your power meter:
Note: For primary metered services, there are additional requirements. Please refer to the
Power Customer Connection Guide.
Note: It can take 3-5 days after we receive this request to energize your site.
Find out how
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