Power310-9473Kananaskis
Water1-855-835-1212
Drainage
Natural Gas
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone 1-855-835-1212
The Information on this Page Applies to:
EPCOR is installing water meter reading devices‒also called Advanced Metering Infrastructure or AMI‒on most water meters in Edmonton. These devices will remotely provide accurate, timely water consumption information in a safer and more environmentally-friendly way.
Water meters are located inside homes and properties, usually in the basement. To install the devices, customers will need to schedule appointments with our installation provider, Neptune Technology Group. View the map below to find out when installations will begin in your zone.
View the map below to find out what zone you are in and when your home or business will receive its new water meter reading device:
If you aren't sure which zone you are in, enter your address to zoom into your neighbourhood.
When installations are starting in your neighbourhood, you will receive the following:
The AMI device will look like one of the below configurations, depending on the type of water meter currently installed in your home.
Advanced Metering Infrastructure (AMI) is an automated meter reading technology that is now an industry standard for efficient meter reading for many utility providers. These devices will gather water usage data automatically without the need for EPCOR to enter your property each month to obtain a meter reading.
Most EPCOR customers will be getting the new AMI devices in their homes or business by 2025. We will notify property owners when their installation period is set to begin. You can view the map above to see when installations are scheduled to begin in your area.
An AMI meter reading device will be installed on the water meter in your home or business. The device connects to your water meter and sends data to our EPCOR billing system through a low frequency radio signal using the advanced metering system already in place with our power meters.
Most water meter reading devices currently installed in homes and businesses in Edmonton are part of an aging meter reading system that is reaching the end of its life cycle and is due for replacement. AMI infrastructure is quickly becoming the industry standard for water meters across North America to increase efficiency and operations and provide additional insight into water usage.
There are no out-of-pocket costs to customers for the new AMI devices or installation.
EPCOR has hired Neptune Technology Group to complete the AMI device installations. Since most water meters in Edmonton are located in the customer’s basement, customers will need to book an appointment online through Neptune Technology Group to complete the installation in their home.
You can book your appointment by visiting epcor.watermeterappt.com or by calling 1-800-667-4387.
EPCOR will send out a notification through your bill one month before installations are beginning in your area. You will also receive notices from our installation contractor, Neptune Technology Group.
You can also view the map above to see which zone your neighbourhood is in and when installations will start. Once we are in your assigned zone (see map above), you can book an appointment by visiting epcor.watermeterappt.com or by calling 1-800-667-4387.
Your water service will stay on during installation unless we need to replace or repair your current water meter.
A crawl space is an area of limited height, typically found under your floor or roof. Water meters can occasionally be found in these spaces, or an installer may have to pass through such a space to gain access to the water meter. If the entry access to your water meter is less than 4 feet from floor to ceiling, the installer’s entire body needs to enter the limited space to complete the job.
We take your privacy very seriously. Identifiable customer information like your name, address, account number, etc. is not stored within the meter — only your water consumption data and a unique code that identifies the transmitter is stored. To provide further security, data is encrypted before it is sent to us. Our water AMI devices will share information through the same system our power meters use, which uses the same encryption technology used by many Canadian financial institutions.
