Power Line & Equipment Contacts

Substations

Always pay attention and obey warning signs posted by EPCOR on our electrical substations. Never enter the fenced in area of a substation as there is a high risk of injury.

Electrical facilities are dangerous. Entering or tampering with these assets can result in injury or death.

To help keep our crews and the public safe, please report any theft, damage, suspicious activity or unattended copper components to the police and/or to EPCOR. 

If your ball or Frisbee goes over the fence of a substation, contact EPCOR for assistance.

If you see a gate open to a substation, stay out and report it to EPCOR.

Transformers

Transformers are large grey or green boxes sometimes referred to as a utility box or an electrical box. Transformers can contain a variety of different utility equipment. This equipment can be dangerous, which is why transformers typically have warning signs with messages like "Danger High Voltage" and "Danger Keep Out". Do not play on or around these transformers and keep others from playing on them.

Contact EPCOR if you see:

• A transformer with a door that is open or damaged
  
• A vehicle hit a transformer (as this can cause a power outage)
  

If your vehicle hits electrical equipment, the first thing to remember is to stay in your vehicle. Do a quick assessment of the situation, try to determine whether or not you are a safe distance from power lines and equipment. Determine if your vehicle is drivable, depending on whether it is or not, follow the steps below.

If you can drive away:

• If your vehicle is driveable and the veh​icle is not entangled in the power line, drive away to a safe distance (at least 10 metres or about the length of a school bus).
• Report the incident by calling EPCOR or 911. We will dispatch a crew to turn off the power and make the environment safe.
• Do not approach the damaged equipment and keep others at least 10 metres away at all times.

If you can't drive away:

• If you can't drive away or the power line is caught on your vehicle, stay inside your vehicle
• Report the incident by calling EPCOR or 911. We will dispatch a crew to turn off the power and make the environment safe
• Stay in your car until the door is opened for you by an EPCOR employee — they will know best when it's safe and guide you to exit your vehicle.
• Keep others at least 10 metres away from your vehicle at all times.

If there's a fire:

• Exit your vehicle by jumping clear of your vehicle. Keep your feet close together, landing on the ground with both feet at the same time. Do not touch the vehicle and the ground at the same time and don't return to or reach back into the vehicle to get anything you may have forgotten.
• Once on the ground, shuffle your feet (keeping both feet on the ground at all times) until you are at least 10 metres away from your vehicle.
• Call 911 and keep others at least 10 metres away a​t all times.