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Report​​ a wa​ter leak

Always report broken and leaking water pipes, whether on your property or on public property.​

If you see a water leak​

Water s​hutoff valves

For plumbing installations or repairs, or in the case of a flood or back-up, you'll want to turn the water off to your property.

Turning the water off

Water pipes on your property

Access to​ water is our shared responsibility. In addition​ to helping to prevent flooding, you are responsible for utility service line repairs on your property.

Keep your water pipes
in good​ repair

 

Safety around the ho​me​​

Here are some important guidelines to keep your family safe inside and outside the home.

Stay safe at home


 

Call before you dig

If you plan to do any digging or any other action that disturbs the ground, remember: Before you dig, you must have all buried utilities located.

Arrange to have utility lines located​​​

​Stay safe by maintaining your home's power, water, and drainage equipment

Flip a switch and the lights come on. Turn a knob and water flows from the faucet. Flush the toilet and everything goes away. We don't usually think about the infrastructure that provides us with these conveniences.

Most of the infrastructure for power, water and drainage is outside, on your property. You are responsible for the maintenance and repair of the power, water and drainage lines and equipment.

If at any time you have questions about power, water or drainage lines on or around your property, contact us.​​

 

 

Report an issue

Report a water leak, flooding, cable fault or power line issue.   

You can call us 24/7.

Ph: (780) 412-4500

 

 

 

 

Call before you dig


Ph: 1 (800) 242-3447

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 Ensure you're digging safely

Know where underground utilities are before digging for posts, planting tree​​s, or excavating in your yard, and learn how to dig safely near buried lines.

How to dig safely​​​

 

 Flooding and flood prevention

There are several things you can do to help maintain your home and guard against flooding. Learn more about steps you can take to minimize flood damage.​

Protect your home from flooding​​​

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Pipes, lines and cables on your property

You are responsible for utility pipes, lines and cables on your property. 

Utilities on your property

 

Tree maintenance​

Every year, overgrown trees and other vegetation make contact with power lines. This contact creates a risk of electrical hazards including fires, electrical shock, and downed lines.​

Tree maintenance best practices​​

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Safe and accessible meters

It's important to routinely inspect the conduit leading up to the power meter at your home, identify any damage and complete necessary repairs. Be sure your landscaping and/or fen​​cing does not block access to the meter.What to look for
by the power meter

 

Electrical safety at home

Make your home a safer place for you and your family by following general electricity safety around the home guidelines, especially for your plug-ins, appliances, and heating devices. And don't forget, water and electricity don't mix.
Get tips on
electricity safety
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Preparing your home before vacation

​​​​Whether you are going away for one week or for an extended period of time, it is important to prepare your ​home before heading out.​​

Keep your home safe
while y​ou are on vacation
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Disclaimer

This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.