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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Set up automatic bill payments online and never worry about a late payment again! With EPCOR My Account, and a few easy steps, you can have your EPCOR bill automatically paid through your bank account or credit card each month. All residential and commercial customers can sign up for automatic bill payments. The Automatic Withdrawal option is not available if you are already on an installment plan.
Already have an online account? Log in now to set up automatic withdrawal!
Your payment will be withdrawn from your bank account or charged to your credit card on the due date of your bill. This will be confirmed when you see "AUTO WITHDRAWAL" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.
Once your automatic payments have been confirmed, you must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.
If you have questions please contact us by email at payments@epcor.com
Learn how to pay your EPCOR bill automatically through your bank each month.
Learn how to make an EPCOR bill payment automatically by credit card each month.
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Enjoy the convenience of automatic payments with EPCOR Automatic Withdrawal (AW). Sign up to have your utility bill automatically paid every month from your bank account. On the billing due date, the amount of your bill will be withdrawn from your bank account and credited to your EPCOR Account. Review EPCOR Automatic Withdrawal terms and conditions.
To pay your bill automatically from your bank account, you have the following options:
Under Account Overview, select “Sign up for Automatic Bank Withdrawals”. If you have multiple accounts, ensure you select the account you are setting up automatic bill payments for. Select “Start Bank Withdrawals”.
You can easily update your existing bank account information online through My Account at least 2 business days prior to your next payment withdrawal date.
Or, you may advise us in writing along with a void cheque or bank verified statement that displays the new bank account number. We must receive that information at least 5 days prior to your next payment withdrawal date.
To set up automatic withdrawal from your bank account, we'll need your branch transit number, financial institution number, and account number. To help you find this on your cheque we have provided an example. Keep in mind:
Avoid entry errors - don't use spaces or dashes and double check to ensure you entered numbers in the correct order.
Save time and set up recurring bill payments with your credit card using your EPCOR online account. Have one less thing to worry about each month! Once successfully enrolled your VISA, MasterCard, VISA Debit or MasterCard Debit card will be charged monthly on the billing due date, and your EPCOR account will be credited. To set up EPCOR credit card payments online:
Note: You will be transferred to our secure third-party vendor to complete the recurring payment setup. Credit card payments are subject to an additional fee paid to our third party processing vendor, KUBRA.
Simply update your new credit card information through My Account at least 2 business days prior to your next payment withdrawal date.
Want to pay your bill today? Make a one-time credit card payment online.
If you choose to pay by credit card, there will be a small fee applied by our third party vendor, KUBRA. Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, this service fee is only applied to customers who choose the credit card payment service. The service fee is set by, and paid to, our third party vendor and applied as follows:
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Contact our billing department at(705) 445-1800
Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.
You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.
To pay your bill automatically from your bank account, you have the following options:
Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com.
Drop off your completed pre-authorized payment form and void cheque into our drop-box located outside our Collingwood office. The form is also available for pick-up or drop-off at the front door of the office - please note that the office is open by appointment only.
Visit our office at:
We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:
We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption. Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.
We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.
If you have questions please contact us by email at payments@epcor.com
Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you've selected.
Read the Authorized Withdrawal terms and conditions.
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Your EPCOR bill must be paid in full before you set up automatic bank withdrawals.
You can apply online to have your payments automatically withdrawn from your bank account.
Mail or fax the application and void cheque to our office.
Simply provide us with your new banking information in writing at least 5 business days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.
Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, a small fee, set by and paid to our third party vendor, is applied only to customers who choose to pay by credit card.
Set up automatic bill payments and never worry about a late payment again. With a few easy steps, you can have your EPCOR bill automatically paid through your bank account. All residential and commercial customers can sign up for automatic bill payments.
Your payment will be withdrawn from your bank account on the due date of your bill. This will be confirmed when you see "Pre-Authorized Payment" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.
If you have questions please contact us by email at frenchcreek@epcor.com.
You may advise us in writing along with a void cheque or bank verified statement that displays the new bank account number. We must receive that information at least 5 days prior to your next payment withdrawal date.
Sign up today
