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Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
This information doesn't apply to your selected location (New Mexico). View the Customer Notices page for New Mexico or change your location.
Customers should be aware of common text scams asking for personal or banking information, or asking you to click on a link.
We will never ask you to reply to a text message with your personal or banking information.
Protect yourself from consumer scams by being cautious. DO NOT click any links.
Learn more about the ways we may contact you and what to watch for below.
We may reach out to you about your account, but customers should know that EPCOR does not demand cash payments and will not take sudden action on billing arrears.
Protect yourself from consumer scams by being cautious.
Learn more about the ways we may contact you and what to watch for below.
Below are some examples of when you might hear from us. Please note that these reasons may vary, depending on which services we provide in your community.
There are several reasons we may call you, including:
You may also get calls from an autodialer or a collections agency regarding overdue account balances.
If you've signed up to get text message alerts from us, we'll text you. If you get a text from us and haven't signed up for this service, that's a red flag.
We send monthly emails to our ebill customers. These, and any other email from us, will be sent from an epcor.com email address. If it's not from an epcor.com email, it's not from EPCOR.
We may also email you about issues related to customer service follow-up, like:
Malicious phone calls, texts, emails or knocks on your door are usually represented as "urgent" and it's likely the person on the other end will ask for (or demand) personal or payment information on the spot. Always be suspicious if someone is asking for immediate payment in cash, or using paypal, bitcoin or moneygram. And never agree to provide payment in person at an off-site location. These are not our standard payment methods, so it's a red flag if you experience any of these requests.
If someone claiming to be from EPCOR contacts you and you're not sure whether or not it's legitimate, check in with us:
View your account online to see if there's an outstanding balance on your account that requires payment.
Call us and ask one of our Customer Service Representatives if we're trying to reach you.
If your EPCOR account is overdue, find out more about how we work with you to find billing resolutions.