Welcome to EPCOR Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.
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Our site is customized by location. Please select the region of your service and we’ll remember your selection for next time.

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Select a region for customized content and rates

Mouse hover over any region to see the map here
Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Looks like you're in the United States

Change country
Country Flag Canada
Country Flag United States

Select a region for customized content and rates

Mouse hover over any region to see the map here
Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Select a region for customized content and rates

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Protect yourself from consumer scams

Watch out for scams

Sometimes, people may pretend to be from EPCOR to get you to send money or share personal information. They might call, text, email, or even come to your door.

Here's how to stay safe.

Watch out for these suspicious activities

There are some things we just don't do. If you encounter any of these activities, contact us right away. It's probably a scam.

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We won’t ask for your bank info or personal details in a text or email.

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We won’t ask you to pay your bill with gift cardsBitcoin, or cash at a physical location.

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We won’t threaten you or demand immediate payment on the spot.

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We don’t do door-to-door sales.

Other red flags

The message feels urgent or scary.
They ask for money or personal info right away.
The email is not from @epcor.com.

If you're unsure, don't click any links or share your personal information.

Call us right away or check your account online

When you​​ might hear from us

We may contact you to:

  • Talk about your bill or account
  • Let you know about a power or water outage
  • Share updates about work in your area

How you'll hear from us

  • Phone: We may call about your account, service updates, or overdue bills.
  • Text: You may get a text from us about billing or service interruptions, like power outages.
  • Email: We email from an @epcor.com address about your bill, services, or account info—if it’s not from us, don’t trust it.
  • Home visit: We may visit your home for meter checks, outages, safety issues, or other service work.

If you think it's a scam

Don't click any links or share your personal information.

Contact us right away

If someone claiming to be from EPCOR contacts you and you're not sure if it's legitimate, check in with us:

  • Log in to your EPCOR account to check your bill.
  • Call us at 310-4300 to ask if we contacted you.

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