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Questions?

Contact our billing department at (705) 445-1800

Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.

You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.

Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com along with your direct deposit form. Alternatively, please bring your direct deposit form or void cheque into our Collingwood office, and we would be happy to get you set up.

Visit our office at:
EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

Choose a plan for your lifestyle

We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:

​ Equal payment plan

We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption.  Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.

​ Variable payment plan

We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.

Never miss a payment with Automatic Withdrawal

With Automatic Withdrawal, your monthly EPCOR bill is withdrawn from your bank account or charged to your credit card on the billing due date and automatically credited to your EPCOR account. 

Sign up today


Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you've selected.

Read the Authorized Withdrawal terms and conditions.

 Bank account withdrawals

Before you sign up

Your EPCOR bill must be paid in full before you set up automatic bank withdrawals. 

Apply online

You can apply online to have your payments automatically withdrawn from your bank account. 

Apply by mail or fax

  1. Print and complete the payment option form. Please ensure that you've selected the correct type of service. Always keep a copy for your records.
  2. If you request Automatic Withdrawal, attach a blank, personalized cheque marked "VOID". If you don't have a cheque, you can have your bank complete and verify the required account information on the application form.

  3. Mail or fax the application and void cheque to our office.

If your banking information changes

Simply provide us with your new banking information in writing at least 5 business days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.

 Credit card payments

Set up recurring payments

  1. Log in to or register for My Account.
  2. In the Accounts tab, select the account for which you'd like to make a payment, then select Credit Card Payments.
  3. Choose Recurring Credit Card Payments and follow the steps until you're told your recurring payment setup was successful. Note: You will be transferred to our third-party vendor to complete the recurring payment setup.

Additional fees 

Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, a small fee, set by and paid to our third party vendor, is applied only to customers who choose to pay by credit card.

  • Visa and MasterCard payments have a service fee of 1.75%
  • Visa Debit card payments have a service fee of 0.75%

If your credit card information changes

Simply update your new credit card information through My Account at least 2 business days prior to your next payment withdrawal date.

Keep your payment option in good standing

Payment dates

Your payment will be withdrawn from your bank account or charged to your credit card on the due date of your bill. This will be confirmed when you see "AUTO WITHDRAWAL" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.

Once your automatic payments have been confirmed, you must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.

 

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

 

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