Power310-9473Kananaskis
Water1-855-835-1212
Drainage
Natural Gas
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone 1-855-835-1212
The Information on this Page Applies to:
Contact our billing department at (705) 445-1800
Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.
You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.
Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com along with your direct deposit form. Alternatively, please bring your direct deposit form or void cheque into our Collingwood office, and we would be happy to get you set up.
Visit our office at:EPCOR43 Stewart RoadCollingwood, Ontario L9Y 4M7
We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:
We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption. Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.
We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.
If you have questions please contact us by email at payments@epcor.com
Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month. Watch for a message on your bill welcoming you to the plan you've selected.
Read the Authorized Withdrawal terms and conditions.
Read more
Your EPCOR bill must be paid in full before you set up automatic bank withdrawals.
You can apply online to have your payments automatically withdrawn from your bank account.
Mail or fax the application and void cheque to our office.
Simply provide us with your new banking information in writing at least 5 business days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.
Under the current rate structure approved by the Alberta Utilities Commission, credit card fees would be passed on to all ratepayers, whether they pay by credit card or not. To avoid transferring this fee to all customers, a small fee, set by and paid to our third party vendor, is applied only to customers who choose to pay by credit card.
Simply update your new credit card information through My Account at least 2 business days prior to your next payment withdrawal date.
Your payment will be withdrawn from your bank account or charged to your credit card on the due date of your bill. This will be confirmed when you see "AUTO WITHDRAWAL" on the remittance portion of your bill. You must continue to make payments in your usual manner until you see this message.
Once your automatic payments have been confirmed, you must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).