(705) 445-1800 option 7
(705) 445-1800Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m.
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Even from a distance, we're here for our customers when they need us most. That's why our Alberta-based call centre is open with little wait time, so you can speak to a real person who's ready to help.
Whether looking to switch plans or sign up, our call centre is open to provide you with answers and support when you need it.
Choose between the control and consistency of a fixed rate or follow the rise and fall of the market with a floating plan. Either way, you can't beat our rates—neither can our competitors.
When you bundle your power and natural gas plans, you'll receive one convenient bill. Plus, you can opt for automatic payments, go paperless with our ebill service and manage your account from virtually anywhere.
We'll save you the headache of cancelling services with your current provider when you switch to a power or natural gas plan with us. Easy, right?
We're here to help you choose the right home energy plan for you. In these uncertain times, if you change your mind after signing up, you can cancel or switch without worrying about penalties or cancellation fees.
Have the freedom to choose. Whether you're looking to consistently get the lowest market price on a floating plan, or want to tell your electricity to stay put with a historically low rate on a fixed plan, there's a 100% carefree option built just for you. Check out Encor's current rates.
* Floating power is market price + 1¢/kWh transaction fee.
* Plus $1.00/GJ transaction fee.
*Power and natural gas rates as of May 2020.
"It was very easy to sign up. They were very polite and friendly. There are a lot of options and I'm happy with the option I have chosen. It has been a great experience, no concerns whatsoever."
– Rajesh S.
"My needs are being perfectly well met and am very happy with being an Encor customer. Everyone is very courteous, polite, informative and willing to help me which is great."
– Lavona C.
"Moving to Alberta was a stressful experience, but when picking our energy supplier, Encor made it easy to understand and really helped ease our anxiety. The process was very smooth and I'm very happy with the service."
– Valerie B.
With a quick call to our Alberta-based call centre, you can switch to a different power or natural gas plan. You can also sign up or switch plans online.
Within 10-15 minutes, you'll be set up and ready to go with Encor by EPCOR services!
Signing up for a carefree home energy plan with Encor has never been easier. Here's what you'll need to sign up online or over the phone with the help of one of our experts:
Don't sweat it! Our team can help you through the process by locating that information for you.
After signing up, you can expect to receive services within 3 business days.
In a rush? For a small fee, you can receive services the next business day.
We'll do our best to match the rates and promotions offered by our competitors. Call us today at 310-4300 to learn more.
Yes! There are many convenient options for paying your bill online. You can make a one-time credit card payment online by logging in or registering for My Account. You can also sign up for automatic withdrawal and have your bill amount automatically deducted from your bank account or charged to your credit card.
Your energy charges are only one portion of your total bill. Here's what else you can expect to see on your bill:
Whether you sign up with Encor by EPCOR or the EPCOR RRO, you can rest assured that our carefree home energy plans will take care of all your energy needs.
Jargon can be confusing. Here's the cliff notes about what we’re really saying when we’re talking floating and fixed rates.
100% Carefree. Ready to get started with Encor? Build the perfect plan for all your beautiful moments.
Take a look at our current Encor by EPCOR rates. Here you'll find our electricity and natural gas rates for both fixed and floating plans.
It seems some people are unclear about the relationship between Encor and EPCOR. Find out what's different between Encor and EPCOR.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).