Charges for electricity and natural gas
Your bill is based on the
terms and conditions you accepted when you signed up with Encor By EPCOR. There are 5 basic types of charges on your energy bill.
1. Energy charges
Energy charges are calculated by applying your
energy plan rate to the actual amount of electricity or natural gas you used.
2. Administrative costs
The administrative fee covers the costs of customer service and billing. It pays for calculating and sending bills, friendly responses to all your questions, helpful advice in choosing the right Energy Plan, switching services or helping with moving arrangements. The administration fee is $0.23 per day which on average will be $7.00 per month per site, for each electricity and natural gas.
3. Distribution and transmission charges
D and T charges, or delivery charges, are the costs of delivering electricity and natural gas to customers. This includes meter reading and the costs of building, operating and maintaining the local and provincial systems and infrastructure that moves the energy into homes and businesses.
4. Miscellaneous fees and charges
Miscellaneous fees and one-time charges appear on your bill as needed. They cover things like late fees, rush services, reconnection fees and duplicate bills.
EPCOR is required to collect taxes, such as GST, on the services we provide.
The Federal Carbon Tax on natural gas consumption appeared on Encor by EPCOR customer bills starting January 1, 2020. Customers will recall seeing the line item “Federal Carbon Tax” on their bills. This tax will increase to $2.629/GJ on April 1, 2022, as part of its design to increase every April 1 until 2030.
The Federal Carbon Tax is a Government of Canada tax on carbon pollution (including natural gas) to encourage the reduction of emissions and encourage investments in clean technology. This is not an Encor by EPCOR charge and every Albertan pays this tax, regardless of who their energy provider is.
For further details on the program, visit
www.canada.ca or the