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Your Encor energy bill

Your Encor energy bill might seem a little complicated, but once you understand what you're looking at, it makes sense. It's basically the costs of the energy you use and the costs to deliver that energy to your home or business.

 

 Charges for electricity and natural gas

Your bill is based on the terms and conditions you accepted when you signed up with Encor By EPCOR. There are 5 basic types of charges on your energy bill.

1. Energy charges

Energy charges are calculated by applying your energy plan rate to the actual amount of electricity or natural gas you used.

2. Administrative costs

The administrative fee covers the costs of customer service and billing. It pays for calculating and sending bills, friendly responses to all your questions, helpful advice in choosing the right Energy Plan, switching services or helping with moving arrangements.

3. Distribution and transmission charges

D and T charges, or delivery charges, are the costs of delivering electricity and natural gas to customers. This includes meter reading and the costs of building, operating and maintaining the local and provincial systems and infrastructure that moves the energy into homes and businesses.

4. Miscellaneous fees and charges

Miscellaneous fees and one-time charges appear on your bill as needed. They cover things like late fees, rush services, reconnection fees and duplicate bills.

5. Taxes

EPCOR is required to collect taxes, such as GST, on the services we provide.

Starting January 1, 2020, all natural gas customers will see a Federal Carbon Tax of $1.04/GJ added to your monthly bill. This is a levy on natural gas consumption collected on behalf of the Government of Canada under the Greenhouse Gas Pollution Pricing Act. Find out more about the Federal Carbon Tax.

 

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Encor bill summary

The first page of your Encor bill is a summary of your energy and water use for the current billing period. If you don't have your own bill in front of you, you can view a sample bill to see what the individual line items mean.

 

​Charges for water and wastewater services

For your convenience, your EPCOR water bill is included with your Encor energy bill.

 

Encor bill summary

The first page of your Encor bill is a summary of your energy and water use for the current billing period. If you don't have your own bill in front of you, you can view a sample bill to see what the individual line items mean.

 

  Here's what you owe

This billing summary includes information about your previous payments as well as any new charges and adjustments for the current billing period.

The total payment due is provided at the end of this list, along with a due date. If you signed up for Authorized Payment Withdrawals, the due date will be the date of withdrawal. 

 

  Highlights of this billing

Encor provides useful information that affects your monthly consumption, such as the number of days in your current billing period, your electricity usage for the billing period, and your average daily cost.

  Usage graphs

The graph(s) on the front of your bill lets you visually track the energy you used each month. Did you purchase energy saving appliances? Install a smart thermostat? This tool helps you see how changes in your life impact your energy use and make adjustments to be more efficient.

  Payment return slip

The Payment Return Slip clearly identifies your account number, amount owed, and the due date to ensure that your payment is processed quickly and accurately. If you are paying by mail, include the payment return slip in your envelope.

 

​Encor bill details

The remaining pages of your Encor bill give you a breakdown of your energy usage and the associated fees charged to provide you with those services. These line items are charged by all energy retailers.

  Details of your previous payments

This section provides details of your previous payment. If you did not pay your bill in full, you'll see a balance owing from your last billing period.

 Details of your new charges

​Encor bill details

The remaining pages of your Encor bill give you a breakdown of your energy and water usage and the associated fees charged to provide you with those services. These line items are charged by all energy retailers.

  Details of your previous payments

This section provides details of your previous payment. If you did not pay your bill in full, you'll see a balance owing from your last billing period.

 Details of your new charges

​Electricity

​Electricity energy charges
​Your plan rate or Regulated Rate Option (per kWh*) multiplied by the amount of electricity you used.

*A kilowatt hour (kWh) measures the amount of electric energy equivalent to 1,000 watts for one hour. The average residential customer uses 600kWh/month.

​Transaction charge ​A fee applied to floating rate electricity and floating rate natural gas plans. Fixed rate plans don't include a transaction fee. The current transaction fee for Encor floating rate electricity plans is 1.5¢ per kWh and $1.00/GJ for floating rate natural gas plans.

​Administrative charge

​A monthly fee charged for each service address to cover the cost of billing and customer services.
​Delivery charge

Delivery costs that are billed by Encor on behalf of your Wires Owner distributor. Your Wires Owner maintains the power lines, responds to power outages and reads your meter.

​Distribution charge ​The cost of your Wires Owner to build and maintain the distribution system used to deliver electricity to to your home or business. This charge includes both a fixed fee and a variable fee that's based on your energy usage this billing period.
​Transmission charges ​The cost for your Wires Owner to operate the transmission system. It is based on your energy usage this billing period.
​Local access fee A fee billed by Encor on behalf of your municipality. For example, it allows access to municipal lands.

​Natural gas

Natural gas charges ​Your plan rate (per GJ*) multiplied by the amount of natural gas you used.

*A gigajoule (GJ) is a metric unit that measures natural gas volume.

Delivery charges

Delivery costs billed by Encor on behalf of your natural gas distributor. Your distributor maintains the distribution system, responds to outages and reads your meter.

UFG (unaccounted for gas) and other riders ​Credits or charges associated with delivery or transmission costs or losses.
Municipal franchise fee ​A fee billed by Encor on behalf of your municipality. For example, it allows access to municipal lands.
​Transmission service charge rider ​The cost charged by your natural gas distributor for transmission services to its distribution system. It is approved by the regulator.

​Water and wastewater services​

Water charges​ ​The cost of your water use. Residential water charges are split into three pricing tiers based on consumption, which creates an incentive for customers to use water wisely.
​Wastewater treatment charges ​The cost to treat sanitary sewer water that flows to the Gold Bar Wastewater Treatment Plant. These EPCOR-provided services include a fixed monthly fee and a charge based on your water consumption.
​Drainage charge
​A fixed monthly fee to cover costs of maintaining the sanitary sewer system.
​Sanitary charge
​Cost for the collection of wastewater. It is based on the amount of water consumed by your household each month.
​Stormwater charge
​Charge for unmetered water that flows off your property (typically weather related) into the sewer system (formerly referred to as land drainage charge).
​Waste services
​A monthly fee, set by the City of Edmonton, that supports all waste services. This fee is billed by Encor on behalf of the City of Edmonton.

 

Looking to pay your Encor bill?

Learn more about paying your Encor bill and what options you have for making your payment.

Paying your Encor bill

 

 


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).