Know the Difference: Time of Use and Ultra-Low Overnight vs. Electricity Retailers

Time-of-Use and Ultra-Low Overnight

When it comes to power, we understand that not everybody wants to be on a contract. Our regulated time-of-use and ultra-low overnight billing options are based on the amount of supply available and our levels of demand on a rate-setting plan approved by the Ontario Energy Board.

Electricity retailers

Energy retailers do not work for EPCOR and are not regulated through time-of-use. 

EPCOR doesn't do door-to-door sales. So, if an energy retailer comes to your door to discuss signing up for an energy contact, make sure you know who you are dealing with.

• Always make sure you get a business card and examine the sales person's ID badge.
• Don't share any personal information unless you are prepared to sign a contract.
• Carefully read the contract, disclosure statement and price comparator supplied by the sales person.
  
• Note, the Ontario Energy Board does not go door-to-door.

If you are considering signing with an energy retailer, the Ontario Energy Board provides energy contract informati​on and a bill calculator to help you become an informed consumer. 

Want to know what you're paying fo​r?

If you’ve signed up for an energy contract, contact our customer service team to learn more about what you’re currently paying versus what you would pay on time-of-use or ultra-low overnight pricing. Also, don't hesitate to contact us if you have concerns about someone at your door who is claiming to be an EPCOR employee.