Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
If you're a residential or small business customer who pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
If you want to continue paying TOU prices, no action is required. Learn more about tiered pricing
Time-of-use (TOU) electricity prices vary based on:
Electricity used on weekends and holidays are charged the off-peak price all year. View the 2020 holiday schedule.
Access this simple guide to learn how time-of-use rates work for small businesses
You can help manage your electricity costs by shifting your usage to lower price periods when possible. There are three TOU periods:
Off-peak: When demand for electricity is lowest, typically 7pm - 7am on weekdays and during weekends and holidays. This price applies in the evenings on weekdays and all day on weekends. Ontario households use most of their electricity—nearly two thirds of it—during off-peak hours.
Mid-peak: When demand for electricity is moderate, typically weekdays from 11am - 5pm. These periods are during the daytime, but not the busiest times of day.
On-peak: When demand for electricity is generally higher, typically weekdays from 7am - 11am and 5pm - 7pm. These are the busier times of day - generally when people are cooking, starting up their computers and running heaters or air conditioners.
